Dudley Council is seeking Customer Services Advisors to provide contact centre service delivery and guidance on council services. The role involves handling enquiries, determining eligibility, raising service requests, and taking payments.
You will work in a largely office-based setting around the Dudley Borough, 37 hours per week, with shifts Mon-Fri 08:30-17:15. Strong numeracy, IT literacy and calm under pressure are essential.
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Multi-Skilled Customer Service Advisor - Contact Centre in Dudley employer: We Manage Jobs(WMJobs)
Walsall Council is an exceptional employer for Social Workers, offering a supportive environment that prioritises manageable workloads and professional development. With a recent 'Outstanding' OFSTED rating, employees benefit from flexible working arrangements, specialised clinical supervision, and a commitment to anti-discrimination and equality, ensuring a fulfilling career dedicated to making a difference in the lives of children and young people.
