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- Tasks: Assist customers with enquiries via phone, face-to-face, and online channels.
- Company: Join North Warwickshire Borough Council, dedicated to serving the community.
- Benefits: Enjoy generous leave, flexible working, and a strong pension scheme.
- Why this job: Be part of a dynamic team, making a real impact in customer service.
- Qualifications: GCSE level education and experience in customer service required.
- Other info: Full training provided; apply online only, no CVs accepted.
The predicted salary is between 24790 - 27269 £ per year.
£24,790 - £27,269 per annum
37 hours per week worked between 08:25 and 17:00 Monday to Friday
Working in the Contact Centre is a busy and demanding role which requires the ability to deal effectively with customer enquiries for all council services via the telephone. The role includes face to face interaction with Officers working for periods of time on our Virtual Reception Desk and brief exposure to email, social media contacts and web chat. The aim of the service is to resolve customer queries at the first point of contact. This is a fast evolving working environment where changes take place at short notice so the ability to adapt and learn as you work and to demonstrate a flexible and positive attitude to change is essential. The role requires being able to use multiple software applications and to be able to talk and type simultaneously. High levels of accuracy of data input are also required.
With experience of working within a customer service environment as part of a dedicated team, you will ensure the delivery of a first class and professional front line service. You will have excellent communication and listening skills, the enthusiasm to provide exceptional customer service and the ability to work efficiently under pressure. Educated to GCSE level or equivalent, you will be an excellent communicator with first rate IT skills and the ability to relay complex information in a customer friendly way. Whilst a ‘can do’ attitude is essential, full training will be given.
The Council offers an excellent employment package with:
- Generous annual leave allowance (including statutory Bank Holidays and 4 extra statutory days)
- Local Government Pension Scheme, with an employer contribution rate of 20.5%
- Flexible working (including hybrid working) available for certain roles
- Learning and Development opportunities
- Family Friendly Policies
- Generous compassionate leave
- Cycle to Work scheme
- and more
The post is subject to the requirements of the HMG Baseline Personnel Security Standard check, which involves a basic DBS Disclosure satisfactory to North Warwickshire Borough Council, and as such, appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure & Barring Service, before the appointment is confirmed. A Basic check will contain details of convictions and conditional cautions considered to be ‘unspent’ under the terms of the Rehabilitation of Offenders Act 1974.
Please note that we only accept completed online application forms and do not accept CVs as a method of application for this vacancy. If you experience difficulties or need assistance with submitting your online application, please contact the HR team at personnel@northwarks.gov.uk.
For an informal discussion about the post, please contact Teresa Anderson on 01827 719449 or Claire Cox on 01827 719431.
The closing date for the receipt of applications is Sunday 15th June 2025.
Customer Services Officer employer: We Manage Jobs(WMJobs)
Contact Detail:
We Manage Jobs(WMJobs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Familiarise yourself with the council's services and common customer queries. This knowledge will help you respond confidently and accurately during any informal discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Role-playing scenarios with friends or family can help you articulate your responses clearly and maintain a positive attitude.
✨Tip Number 3
Demonstrate your adaptability by sharing examples from previous roles where you successfully managed change or learned new systems quickly. This will show that you can thrive in a fast-evolving environment.
✨Tip Number 4
Get comfortable with using multiple software applications simultaneously. You might want to explore online tutorials or practice with similar tools to enhance your typing and data input skills.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Services Officer position. This will help you tailor your application to highlight relevant experiences.
Craft a Strong Personal Statement: Write a personal statement that showcases your customer service experience, communication skills, and ability to work under pressure. Use specific examples to demonstrate how you've successfully handled customer enquiries in the past.
Highlight Relevant Skills: Make sure to emphasise your IT skills and ability to use multiple software applications. Mention any experience with telephone and face-to-face customer interactions, as well as your adaptability to change in a fast-paced environment.
Follow Application Instructions: Since only completed online application forms are accepted, ensure you fill out all sections accurately. Double-check for any errors before submitting your application to avoid delays or disqualification.
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer queries or handled difficult situations, as this will demonstrate your ability to thrive in a busy contact centre environment.
✨Demonstrate Adaptability
Since the role requires flexibility and the ability to adapt to changes quickly, share instances from your past where you successfully navigated unexpected challenges or changes in your work environment. This will show that you can handle the fast-evolving nature of the job.
✨Practice Communication Skills
As excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to refine your ability to relay complex information in a customer-friendly manner.
✨Familiarise Yourself with Relevant Software
Since the role involves using multiple software applications, it’s beneficial to familiarise yourself with common customer service tools. If possible, mention any relevant software experience during the interview to show you’re ready to hit the ground running.
