Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with enquiries via phone, face-to-face, and online channels.
- Company: Join North Warwickshire Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Why this job: Gain valuable experience in a dynamic role while making a positive impact.
- Qualifications: GCSE level education and strong communication skills required; training provided.
- Other info: Part-time role with opportunities for progression and development.
The predicted salary is between 19700 - 21500 £ per year.
20 hours per week worked between 13:00 and 17:00 Monday to Friday.
Working in the Contact Centre is a busy and demanding role which requires the ability to deal effectively with customer enquiries for all council services via the telephone. The role includes face-to-face interaction with Officers working for periods of time on our Virtual Reception Desk and brief exposure to email, social media contacts and web chat. The aim of the service is to resolve customer queries at the first point of contact. This is a fast-evolving working environment where changes take place at short notice, so the ability to adapt and learn as you work and to demonstrate a flexible and positive attitude to change is essential. The role requires being able to use multiple software applications and to be able to talk and type simultaneously. High levels of accuracy of data input are also required.
With experience of working within a customer service environment as part of a dedicated team, you will ensure the delivery of a first-class and professional front line service. You will have excellent communication and listening skills, the enthusiasm to provide exceptional customer service and the ability to work efficiently under pressure. Educated to GCSE level or equivalent, you will be an excellent communicator with first-rate IT skills and the ability to relay complex information in a customer-friendly way. Whilst a 'can do' attitude is essential, full training will be given.
Starting salary is Scale 5 (£24,790 - £25,183 per annum pro rata). Progression to Scale 6 is subject to successful completion of the customer services competency framework.
The Council offers an excellent employment package with:
- Generous annual leave allowance (including statutory Bank Holidays and 4 extra statutory days)
- Local Government Pension Scheme, with an employer contribution rate of 20.5%
- Flexible working (including hybrid working) available for certain roles
- Learning and Development opportunities
- Family Friendly Policies
- Generous compassionate leave
- Cycle to Work scheme
- and more
The post is subject to the requirements of the HMG Baseline Personnel Security Standard check, which involves a basic DBS Disclosure satisfactory to North Warwickshire Borough Council, and as such, appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure & Barring Service, before the appointment is confirmed. A Basic check will contain details of convictions and conditional cautions considered to be 'unspent' under the terms of the Rehabilitation of Offenders Act 1974.
If this role interests you, please visit Jobs – North Warwickshire Borough Council. Select the vacancy and click 'Apply for this job' button - we'd love to hear from you.
Please note that we only accept completed online application forms and do not accept CVs as a method of application for this vacancy. If you experience difficulties or need assistance with submitting your online application, please contact the HR team at personnel@northwarks.gov.uk.
For an informal discussion about the role, please contact Teresa Anderson on 01827719449 or Claire Cox on 01827719431.
The closing date for the receipt of applications is Sunday 15th June 2025.
Customer Services Officer - 20 Hours employer: We Manage Jobs(WMJobs)
Contact Detail:
We Manage Jobs(WMJobs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer - 20 Hours
✨Tip Number 1
Familiarise yourself with the services provided by North Warwickshire Borough Council. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident when dealing with various customer enquiries during the interview process.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled changes or challenges in previous roles. This will highlight your ability to thrive in a fast-evolving environment, which is crucial for this position.
✨Tip Number 4
Familiarise yourself with common software applications used in customer service roles. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
We think you need these skills to ace Customer Services Officer - 20 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Services Officer position. Highlight your relevant experience in customer service and your ability to handle enquiries effectively.
Tailor Your Application: Customise your application to reflect the skills and experiences that align with the role. Emphasise your communication skills, adaptability, and any experience you have with software applications or customer service environments.
Showcase Your Skills: In your application, provide specific examples of how you've successfully managed customer queries in the past. Mention your ability to work under pressure and your enthusiasm for providing exceptional service.
Follow Application Instructions: Make sure to complete the online application form as specified. Remember that CVs are not accepted for this role, so focus on filling out the application accurately and thoroughly.
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Be ready to share specific examples of how you've effectively handled customer enquiries and resolved issues, as this role heavily relies on those skills.
✨Demonstrate Adaptability
Since the role requires adapting to a fast-evolving environment, prepare to discuss situations where you've successfully adapted to change. This could include learning new software or adjusting to new processes quickly.
✨Practice Multi-tasking
The ability to talk and type simultaneously is crucial for this position. Consider practising this skill before the interview, perhaps by simulating a customer call while taking notes or entering data.
✨Communicate Clearly
As an excellent communicator, you should be able to relay complex information in a customer-friendly way. During the interview, focus on speaking clearly and concisely, and ensure you listen actively to any questions asked.
