LGSCO is seeking a Casework Advisor to join our Intake team, the initial point of contact for the public. You will identify and accept complaints, explain the Ombudsman’s role, and filter misdirected enquiries, while handling communications via online service, email, phone or post.
The role requires attention to detail, resilience for challenging conversations, and the ability to work independently or as part of the wider team to ensure information is accurate for investigation.
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Frontline Casework Advisor in Coventry employer: We Manage Jobs(WMJobs)
Walsall Council is an exceptional employer for Social Workers, offering a supportive environment that prioritises manageable workloads and professional development. With a recent 'Outstanding' OFSTED rating, employees benefit from flexible working arrangements, specialised clinical supervision, and a commitment to anti-discrimination and equality, ensuring a fulfilling career dedicated to making a difference in the lives of children and young people.
