Operations Manager - Transport Safety Officers in Birmingham

Help shape a safer public transport network across the West Midlands. We’re looking for a proactive Operations Manager to lead the operational delivery of our Transport Safety Officer (TSO) service. This is a great opportunity to make a real difference to how safe passengers are, feel and remain when travelling across the region. You’ll oversee the deployment and performance of Transport Safety Officers, using intelligence, data and insight to ensure our teams are in the right places at the right time to prevent and respond to crime and anti-social behaviour.

Working closely with our contracted security provider, transport operators, police forces, local authorities and community safety partners, you’ll bring together intelligence and operational insight to develop effective patrol plans and ensure our resources are being used to maximum impact. You’ll also play an important role in supporting the Safer Travel Plan, Violence Against Women and Girls initiatives and wider transport safety priorities, including work connected to the future of bus franchising. This is a varied role combining operational leadership, data and intelligence, partnership working and continuous improvement. You’ll be comfortable presenting information, managing supplier relationships and using evidence to influence where and how our resources are deployed.

What you will be doing:

• Develop plans informed by intelligence, operational data and performance information to support delivery of Network Resilience and Safer Travel objectives.
• Influence policy and legislative developments through engagement with transport industry partners and groups.
• Ensure all TSOs receive appropriate training, development and regular performance discussions.
• Support the Security and Policing Manager and deputise as required.
• Lead the monthly deployment planning process for Transport Safety Officers.
• Ensure patrol activity is focused on improving passenger safety and tackling anti-social behaviour across all transport modes and bus stations.
• Attend police and partnership briefings to exchange intelligence and support informed decision making.
• Lead performance monitoring and reporting.
• Act as the key liaison between the CCTV Control Room, RTCC and Safer Travel teams.
• Support compliance with BS7958 standards.
• Support planned and spontaneous emergency, event and traffic management operations.
• Support budget monitoring associated with TSO operations and equipment.

What’s essential:

• Experience of developing and maintaining operational plans and strategies.
• Experience of working within a multi-agency partnership environment.
• Experience of performance monitoring, analysis and reporting.
• Experience of contract or supplier management.
• Excellent communication and stakeholder engagement skills.
• Ability to work under pressure and manage competing priorities.
• Knowledge of operational policing and community safety partnerships.
• Ability to analyse data and produce performance reports.
• Ability to obtain and maintain NPPV Level 2 (Abbreviated) clearance.

Location: The location for this role is 16 Summer Lane with at least 2 days a week spent in the office.

Salary and benefits:

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme.
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology.
• Discounted shopping with over 2,000 big-name retailers, and more.
• You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• EyeCare Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Anonymised Applications: Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI): We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

Reasonable adjustments: If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).

Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters, your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours: Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others.

• Collaborative: We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven: We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive: We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative: We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace: WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying.

Right to Work in the UK: Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).