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- Tasks: Lead a team to deliver high-quality assessments and manage your own casework.
- Company: Join a respected organisation improving public services for over 50 years.
- Benefits: Enjoy hybrid working options and flexible home-based arrangements.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership experience and knowledge of local government or adult social care required.
- Other info: Applications close on 31 March 2025; interviews start on 6 May 2025.
The predicted salary is between 36000 - 60000 £ per year.
For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we’re looking for, please get in touch.
The Role
As an Assessment Manager you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely assessments of new cases against challenging objectives, as well as progressing your own casework. Our work is underpinned by our principles of independence, impartiality and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development.
The Profile
You will have a strong track record of leading teams and managing people and performance as well as a good knowledge of local government and/or adult social care. You will need the confidence to be able to advise staff on whether or not individual cases merit detailed investigation – based on our Assessment Code - Local Government and Social Care Ombudsman. You will also have excellent interpersonal skills and will have a pragmatic and solutions-focused approach, great communication skills and enthusiasm. You will need to demonstrate the confidence, credibility and ability to work with senior leaders internally to strategic priorities and performance objectives.
Location
We offer hybrid working and, subject to manager approval, an Assessment Manager can choose to work mostly from home. Individuals will be allocated to either our London or York office and be expected to attend the office as and when required in person for team meetings, training and other occasions. There will be occasional travel to the other offices.
The closing date for applications is 9am Monday 31 March 2025. Assessments will be held during April with interviews being held week commencing Tuesday 6 May 2025.
Assessment Manager employer: We Manage Jobs(WMJobs)
Contact Detail:
We Manage Jobs(WMJobs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Manager
✨Tip Number 1
Familiarise yourself with the principles of independence, impartiality, and fairness that underpin our work. Understanding these values will help you align your approach with our organisational culture during interviews.
✨Tip Number 2
Showcase your leadership experience by preparing specific examples of how you've successfully managed teams and improved performance. Be ready to discuss how you can apply these skills to lead our investigators effectively.
✨Tip Number 3
Research local government and adult social care issues relevant to our work. Being knowledgeable about current challenges will demonstrate your commitment and ability to contribute meaningfully from day one.
✨Tip Number 4
Prepare to discuss your interpersonal skills and how they have helped you build relationships with senior leaders. Highlighting your communication style and collaborative approach will be key in showcasing your fit for the Leadership Team.
We think you need these skills to ace Assessment Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Assessment Manager position. Highlight key skills and experiences that align with the role in your application.
Tailor Your CV: Customise your CV to reflect your leadership experience, knowledge of local government or adult social care, and any relevant achievements. Use specific examples to demonstrate your ability to manage teams and deliver high-quality assessments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving public services and your understanding of the principles of independence, impartiality, and fairness. Mention how your skills and experiences make you a suitable candidate for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Assessment Manager role.
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Understand the Organisation's Values
Before your interview, make sure you familiarise yourself with the organisation's principles of independence, impartiality, and fairness. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role as an Assessment Manager.
✨Showcase Your Leadership Experience
As a candidate for the Assessment Manager position, it's crucial to highlight your track record in leading teams. Prepare specific examples that demonstrate your ability to manage performance, motivate staff, and achieve challenging objectives while maintaining high-quality assessments.
✨Demonstrate Your Knowledge of Local Government
Having a solid understanding of local government and adult social care is essential for this role. Brush up on relevant policies, recent changes, and best practices in the field so you can confidently discuss how your knowledge can contribute to improving public services.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would advise staff on whether cases merit detailed investigation based on the Assessment Code. Practising your responses will help you articulate your thought process clearly and effectively.
