Retail Security Officer in Salisbury

Retail Security Officer Are you a proactive security professional who takes pride in protecting people, deterring theft, and delivering exceptional customer service on the front line? Lodge Security is looking for a dedicated Retail Security Officer to join our on-site team across the United Kingdom on a full-time, permanent basis. Boasting over 100 years of heritage as a family-run business with the agile mindset of a tech startup, Lodge Security blends human expertise with modern technology. In this vital role, you will be the visible face of safety in a busy retail environment, creating a welcoming atmosphere for shoppers while actively safeguarding staff, premises, and stock. Key Responsibilities * Maintain a professional, highly visible deterrent presence on the shop floor to prevent loss and deter theft. * Apply ASCONE criteria effectively to identify, monitor, and handle shoplifting incidents in line with retail policies. * Deliver outstanding customer service by greeting visitors, assisting members of the public, and representing the store professionally. * Partner closely with store management teams and colleagues to ensure a safe, secure environment for employees and customers. * Defuse conflict calmly, de-escalating tense situations and responding promptly to store emergencies. * Follow strict compliance and security protocols, accurately completing incident reports and maintaining complete operational records. Required Skills & Experience * A valid, current SIA Licence (Door Supervision or Security Guarding). * Proven right to work in the UK alongside a verifiable 5-year checkable work/education history. * Excellent customer service skills with a smart, professional appearance and approach. * Demonstrated ability to remain calm under pressure and handle conflict management situations effectively. * Strong written and verbal communication skills, with solid attention to detail when following procedures and guidelines. Nice-to-have * Prior experience in retail security, shop floor guarding, or retail loss prevention. * Practical familiarity with applying ASCONE principles and managing stock protection techniques. What We Offer / Why Join At Lodge Security, you will be part of an inclusive, human-centric culture that lives its values of being Human, United, Grounded, and Dynamic. As a Disability Confident Employer, we support your everyday work and personal wellbeing with a comprehensive benefits package, including: * Structured training and clear career paths. * 28 days holiday and an established pension scheme. * Financial flexibility with early access to your earned pay before payday. * Full uniform and Body Worn Video equipment provided. * 24/7 Doctor Online, counselling services, and dedicated wellbeing support. * Benefits portal offering retail, dining, and gym discounts. * Boots Discount Card (22.5% off Boots brand products and 12.5% off almost all other items after 3 months of service). Please note: Visa sponsorship is not available for this role