# Technical Support Engineer - EMEASigmaLondon, UKFull-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe Technical Support Engineer - EMEA helps enterprise data analytics customers diagnose and resolve technical issues with Sigma. The role works with development and cross-functional teams to improve diagnostic processes, service performance, and customer experience.* Permanent* On-site### Skills and expertiseSQLSnowflakeRedshiftBigQueryGCPAWSData modelingQuery plan analysis### Key responsibilities* Diagnose and resolve complex technical issues with Sigma customers and the pre-sales team.* Develop diagnostic tools and best practices with development teams to optimize service performance.* Coordinate issue triage and resolution across engineering, product, design, and go-to-market teams.## How this job comparesCompared with 505 open mid-level customer success jobs on October 10, 2026.Similar open jobs: We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.Remote work: This job is on site. 120 of the 505 mid-level customer success jobs (24%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The role supports customers using Sigma’s analytics platform and focuses on troubleshooting, databases, and service operations. Although Sigma’s platform includes native AI, the posting does not describe regular AI-specific tasks for this position.## Full descriptionAbout the role:Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.What you will be doing:• You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.Qualifications we are looking for:• Industry experience supporting enterprise products for data analytics.• Computer Science fundamentals. Strong domain expertise in databases and business intelligence• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.• SQL query performance troubleshooting and plan generation understanding• Proficient in data modeling concepts• Ability to properly chart data into logical visualizations• A proven track record of building trust with customers and bringing issues to resolution quickly• Excellent verbal and written communication skills• A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution• Desire to be a great teammate and have fun at workHighly Desirable Skills & Experiences• Supporting a cloud service in production• Experience working with Snowflake, Redshift, BigQuery• Knowledge of GCP, AWS• Startup experienceAbout us:Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.Come join us!Benefits For Our Full-Time Employees:• Equity• Generous health benefits• Flexible time off policy. Take the time off you need!• Paid bonding time for all new parents
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