At a Glance
- Tasks: Be the client support hero, managing campaigns and diving into data.
- Company: Join WeLove9am, an award-winning agency transforming workplace culture.
- Benefits: Sweet salary, bonus, 25 days holiday, and hybrid work setup.
- Other info: Cool studio environment with sit/stand desks and monthly chef treats.
- Why this job: Make a real impact on how big brands create better workplaces.
- Qualifications: Strong communication, data skills, and a self-starter attitude.
The predicted salary is between 28000 - 30000 £ per year.
Right then, looking for a gig where you can solve real-world puzzles instead of just managing the status quo? We're after an Account Manager (£30k-£40k plus bonus) to join our team just outside Cirencester – think countryside walks and the odd duck pond visit, with a bit of studio time thrown in (1-2 days).
So, who are we? Well, we’re WeLove9am – a multi-award-winning employer branding agency who help big names like Sky or Amazon and even Barnardos make work a better place to be. We’re not here to make work sound better on a careers site – we’re here to make it feel better from the inside out. That means building employer brands people believe in, cultures that actually connect and workplaces that work for real humans.
Now, about you. Maybe you're a Sales Administrator looking for the next step? But in this role you’ll be the client support hero, keeping their campaigns running smoothly – from reporting on stats from job boards to those digital giants like Google. You’ll be diving into data, spotting those golden nuggets, and keeping an eye on budgets. Basically, you’ll be the spreadsheet ninja we need, with that great client service finesse.
What you’ll need:
- Top-notch communication skills – make clients feel that they are part of the family.
- Data detective skills – you see stories in numbers.
- Self-starter vibes – you get stuff done, and fast.
- Ability to onboard clients and set clear expectations.
- Meeting deadlines and delivering reports – on time, every time.
- Liaising with clients and suppliers – phone, email, the lot.
- CRM and database – you know your way around.
- Supporting the senior team – ad hoc projects, you’ve got this.
- Excel/Google Sheets wizardry – a definite plus.
The perks: Sweet salary, bonus, 25 days holiday (plus your birthday off!), monthly chef treats, company paid Friday off once a month and a hybrid setup. Oh, and our studio is pretty cool – think sit/stand desks and break-out areas. We’re on a mission to make work better – wanna join us? No agencies, cheers. We’ve got this.
Account Manager employer: We Love 9am Limited
At WeLove9am, we pride ourselves on being a multi-award-winning employer branding agency that not only values creativity and innovation but also fosters a supportive and engaging work culture. Located just outside Cirencester, our team enjoys the perfect blend of countryside charm and modern workspace amenities, including hybrid working options and unique perks like monthly chef treats and an extra day off each month. Join us to be part of a mission-driven company where your contributions truly make a difference in creating better workplaces for all.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at We Love 9am Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like We Love 9am Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to We Love 9am Limited:Your cover letter is your chance to shine! Tell us why you want to work at We Love 9am Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at We Love 9am Limited!
How to prepare for a job interview at We Love 9am Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
