At a Glance
- Tasks: Support the management and resolution of SEND complaints and tribunal matters.
- Company: We Do Social Work Recruitment, a leader in social work staffing.
- Benefits: Competitive daily rate, hybrid working, and flexible hours.
- Other info: Short-term interim role with potential for impactful work.
- Why this job: Make a real difference by helping to clear a backlog of important cases.
- Qualifications: Experience in SEND complaints and tribunal processes required.
The predicted salary is between 33444 - 40876 £ per year.
We Do Social Work Recruitment is currently seeking an experienced Tribunal & Complaints Officer to join a SEND service on an interim basis. This is an excellent opportunity for a knowledgeable SEND professional with a strong background in complaints management and tribunal processes to provide additional capacity and help address a current backlog.
The Role
The successful candidate will play a key role in supporting the effective management and resolution of SEND complaints and tribunal matters, helping to reduce outstanding cases and improve the overall service. You will be responsible for working through a backlog of complaints and tribunal cases, ensuring matters are progressed efficiently, professionally and in line with relevant processes and timescales.
About You
- A proven track record of working within SEND complaints and tribunal processes.
- Strong knowledge and understanding of the SEND statutory framework and associated processes.
- Experience managing a caseload of complex complaints and/or tribunal matters.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage competing priorities.
- The confidence to work independently and hit the ground running in an interim environment.
- A thorough, professional and solutions-focused approach.
Contract Details
- Rate: £350 - £400 per day (LTD)
- Hours: 35 hours per week
- Working arrangement: Hybrid
- On-site requirement: 2 days per week
- Duration: Short-term interim assignment
- Start: ASAP
This is a temporary capacity-building role designed to provide specialist support in clearing a backlog of SEND complaints and tribunal cases. It is not anticipated to become a long-term or permanent position.
Apply Now
If you have substantial experience in SEND complaints and tribunal work and are available for an interim assignment, We Do Social Work Recruitment would love to hear from you. Please get in touch today to discuss the opportunity and find out more.
Tribunal and Complaints Officer - Interims employer: We Do Social Work
We Do Social Work is an excellent employer located in Altrincham, offering a supportive and friendly work environment where employees can thrive. With a focus on professional development and career progression, this role provides a unique opportunity to engage in diverse tasks while contributing to a growing specialist recruitment agency dedicated to making a difference in the public sector. Join us to build your skills and be part of a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Tribunal and Complaints Officer - Interims
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at We Do Social Work.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from We Do Social Work!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like We Do Social Work, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at We Do Social Work or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tribunal and Complaints Officer - Interims
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to We Do Social Work:Before hitting send, make sure to tailor your application specifically to We Do Social Work! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at We Do Social Work
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
