At a Glance
- Tasks: Manage SEND complaints and enquiries while supporting service improvement.
- Company: Join Cheshire East Council's SEND Service, dedicated to making a difference.
- Benefits: Competitive salary and the chance to impact children's lives positively.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a team that delivers high-quality services for children and families.
- Qualifications: Experience in customer service and knowledge of SEND legislation required.
The predicted salary is between 40000 - 50000 £ per year.
We Do Social Work is recruiting for a SEND Customer Services & Complaints Officer to join Cheshire East Council's SEND Service. This is an excellent opportunity for an experienced professional with strong customer service, complaints handling and administrative skills to support the delivery of high-quality SEND services.
The role involves:
- Managing SEND complaints, compliments and enquiries
- Coordinating responses to Freedom of Information and Data Protection requests
- Liaising with the Local Government Ombudsman
- Producing performance reports
- Supporting continuous service improvement
The ideal candidate will have:
- Experience working within a statutory or local authority environment
- Excellent communication and organisational skills
- A good understanding of SEND legislation, complaints processes and customer service standards
If you're passionate about delivering excellent service and making a positive impact for children, young people and families, we'd love to hear from you.
SEND Customer services and complaints officer in Macclesfield employer: We Do Social Work
We Do Social Work is an excellent employer located in Altrincham, offering a supportive and friendly work environment where employees can thrive. With a focus on professional development and career progression, this role provides a unique opportunity to engage in diverse tasks while contributing to a growing specialist recruitment agency dedicated to making a difference in the public sector. Join us to build your skills and be part of a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Customer services and complaints officer in Macclesfield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at We Do Social Work.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from We Do Social Work!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like We Do Social Work, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at We Do Social Work or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace SEND Customer services and complaints officer in Macclesfield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to We Do Social Work:Before hitting send, make sure to tailor your application specifically to We Do Social Work! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at We Do Social Work
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
