Brokerage Manager
Organisation: Nottinghamshire County Council
Department: Adult Social Care and Health
Rate: £400–£500 per day
Role Purpose
Nottinghamshire County Council is seeking an experienced Brokerage Manager to lead and oversee its Adult Social Care Brokerage function. The role is responsible for managing a large team, ensuring care packages and placements are sourced and negotiated in a timely, compliant and outcomes-focused manner while achieving value for money.
Key Responsibilities
- Lead, manage and develop the Brokerage team, providing clear direction, supervision, coaching and professional guidance.
- Oversee the sourcing, negotiation and commissioning of care packages and placements in line with individual care and support plans.
- Ensure packages are arranged within agreed timescales, personal budgets and Council procurement requirements.
- Build and maintain effective relationships with care providers, operational teams, commissioners and external stakeholders.
- Negotiate and benchmark provider fees and rates to secure quality services and value for money.
- Act as the main escalation point for complex brokerage cases, provider capacity issues and service concerns.
- Promote strength-based approaches by identifying local services, community resources and alternative support opportunities.
- Monitor provider availability, quality, safeguarding concerns and contractual compliance.
- Use market intelligence and brokerage data to inform commissioning strategies and market development.
- Produce reports and financial information to support commissioning reviews and budget forecasting.
- Support the Council in managing its external provider expenditure of approximately £480 million.
- Ensure accurate records, financial information and placement documentation are maintained through systems including Mosaic.
- Attend operational panels, provider forums and regional partnership meetings.
- Promote continuous improvement, effective communication and high standards of customer service.
Key Accountabilities
- Ensure care packages reflect assessed needs and agreed care and support plans.
- Maintain efficient brokerage processes, quality assurance systems and accurate provider information.
- Ensure placements meet financial, procurement, audit and contractual requirements.
- Provide timely information to service users, families, advocates, operational teams and providers.
- Monitor team performance, resources and service delivery.
- Escalate safeguarding, quality, financial and performance concerns appropriately.
- Develop staff competence and maintain strong provider and stakeholder relationships.
- Demonstrate value for money across all commissioned care and support arrangements.
Person Specification
Essential Knowledge and Experience
- Significant experience in adult social care brokerage, commissioning, placements or a related service.
- Understanding of the Care Act 2014, Mental Capacity Act 2005 and adult safeguarding legislation.
- Knowledge of CQC regulatory requirements and social care quality monitoring.
- Understanding of strategic commissioning, contract monitoring and provider management.
- Knowledge of NHS Continuing Healthcare (CHC) and partnership working.
- Experience using social care case management systems, ideally Mosaic.
- Strong financial, commercial and negotiation skills.
- Good IT skills, including Microsoft Excel, Word, PowerPoint, SharePoint and Teams.
- Educated to A-Level/NVQ Level 4 or equivalent in Business Administration, Finance or a related area, or substantial relevant experience.
Key Skills and Competencies
- Strong leadership, team management and staff development skills.
- Excellent communication, negotiation and relationship-building abilities.
- Ability to analyse and present complex financial and performance information.
- Strong organisational, planning and prioritisation skills.
- Ability to work independently and manage competing demands in a fast-paced environment.
- Excellent problem-solving, decision-making and service improvement skills.
- Commitment to equality, customer service and person-centred outcomes.
- Evidence of ongoing professional development
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Brokerage Manager employer: We Do Social Work
We Do Social Work is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where collaboration and innovation thrive. As a Social Work Assistant in the Children & Families team, you will benefit from ongoing training and professional growth opportunities, all while making a meaningful impact in the community. Located in a vibrant area, our organisation values flexibility and encourages a healthy work-life balance, making it an ideal place for those passionate about social work.
