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- Tasks: Deliver exceptional customer service and manage complaints across various channels.
- Company: Dynamic customer service organisation focused on quality and excellence.
- Benefits: Competitive salary, flexible remote work, and opportunities for growth.
- Why this job: Join a team that values quality and make a real difference in customer experiences.
- Qualifications: Background in customer service and strong communication skills required.
- Other info: Flexibility needed, including weekend work, in a supportive environment.
The predicted salary is between 16260 - 19140 £ per year.
A customer service organization is seeking a Customer Experience and Quality Specialist to deliver exceptional service across various communication channels. This remote role involves managing customer complaints, conducting quality analyses, and ensuring compliance with service standards.
The ideal candidate will have a background in customer service, strong communication skills, and the ability to handle multiple priorities. This position requires flexibility, including weekend work, with a competitive salary of £27,100 per annum.
Remote UK Customer Experience & Quality Specialist in Wigan employer: We Do Play
Contact Detail:
We Do Play Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote UK Customer Experience & Quality Specialist in Wigan
✨Tip Number 1
Network like a pro! Reach out to folks in the customer service industry on LinkedIn or other platforms. You never know who might have a lead on that perfect role or can give you insider tips on the company culture.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Experience roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your flexibility! Since this role requires weekend work, be sure to highlight your availability during interviews. Let them know you’re ready to jump in whenever needed – it shows commitment and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote UK Customer Experience & Quality Specialist in Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled complaints and delivered exceptional service in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention the key responsibilities and how your experience aligns with them.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer experience shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at We Do Play
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled complaints in the past and what strategies you used to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly. Prepare examples that highlight your ability to communicate effectively with customers, especially in challenging situations.
✨Demonstrate Flexibility and Adaptability
This position requires flexibility, including weekend work. Be prepared to discuss your availability and share experiences where you successfully managed multiple priorities or adapted to changing circumstances.
✨Familiarise Yourself with Quality Standards
Understand the quality standards relevant to customer service. Research common compliance metrics and be ready to explain how you would ensure adherence to these standards in your role.
