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- Tasks: Enhance customer satisfaction through effective complaint management and quality assurance.
- Company: Customer service-focused organisation with a commitment to excellence.
- Benefits: Competitive salary of £27,100, remote work, and flexible hours.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Strong communication, problem-solving skills, and customer service experience.
- Other info: Opportunity to work weekends and evenings for added flexibility.
The predicted salary is between 16260 - 19140 £ per year.
A customer service-focused organization is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction through effective complaint management and quality assurance. This remote position requires strong communication, problem-solving skills, and experience in customer service.
Responsibilities include:
- Responding to inquiries
- Conducting quality audits
- Collaborating with teams
Availability to work weekends and occasional evenings is necessary. Competitive salary of £27,100 per annum offered.
Remote UK Customer Experience & Quality Specialist in Shrewsbury employer: We Do Play
Contact Detail:
We Do Play Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote UK Customer Experience & Quality Specialist in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the customer service field on LinkedIn or other platforms. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Experience roles and practice your answers. We want you to showcase your problem-solving skills and how you handle complaints effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience in quality assurance or customer service, make sure to highlight specific examples during interviews. We love hearing about real-life situations where you made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to enhance customer satisfaction.
We think you need these skills to ace Remote UK Customer Experience & Quality Specialist in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can enhance customer satisfaction, so don’t hold back on showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at We Do Play
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled complaints in the past and what strategies you used to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. Use examples from your experience where effective communication led to a positive outcome for a customer.
✨Prepare for Quality Audits
Familiarise yourself with quality assurance processes. Think of instances where you’ve conducted or participated in audits, and be prepared to explain how you ensured high standards were met.
✨Flexibility is Key
As the job requires weekend and evening availability, be ready to discuss your schedule openly. Show that you're adaptable and willing to meet the needs of the team and customers.
