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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage complaints through webchat and email.
- Company: Leading UK customer service provider focused on quality and collaboration.
- Benefits: Flexible working hours, remote work, and a competitive salary of £27,100.
- Why this job: Join a dynamic team and enhance customer experiences while working from anywhere.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for continuous improvement and professional growth.
The predicted salary is between 16260 - 19140 £ per year.
A leading customer service provider in the UK seeks a Customer Experience and Quality Specialist to provide exceptional service and manage complaints via webchat and email. The role emphasizes collaboration and continuous improvement, with responsibilities in quality analysis and audits.
Candidates should have:
- Experience in customer service
- Excellent communication skills
- Proficiency in Microsoft Office
The position offers flexibility in working hours, including weekends, and is remote based with a salary of £27,100 per annum.
Remote Customer Experience & Quality Specialist in Coventry employer: We Do Play
Contact Detail:
We Do Play Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience & Quality Specialist in Coventry
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Customer Experience & Quality Specialist in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves managing complaints via webchat and email, make sure your written communication is clear and concise. We appreciate candidates who can express themselves well, so proofread your application before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at We Do Play
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to share specific examples of how you've handled complaints or difficult situations in the past, as this role is all about providing exceptional service.
✨Show Off Your Communication Skills
Since you'll be managing complaints via webchat and email, practice clear and concise communication. During the interview, demonstrate your ability to articulate your thoughts effectively and listen actively to questions.
✨Familiarise Yourself with Quality Analysis
Understand what quality analysis and audits entail in a customer service context. Be prepared to discuss how you would approach evaluating service quality and suggest improvements, showing that you're aligned with the company's focus on continuous improvement.
✨Highlight Your Tech Savviness
Proficiency in Microsoft Office is a must, so make sure you can talk about your experience with these tools. If you have any experience with customer service software or webchat platforms, mention that too, as it shows you're ready to hit the ground running.
