Account Manager, Health in City of London

ABOUT WE. As part of one of the largest independent strategic communications agencies in the world, our UK team brings together deep sector expertise, diverse thinking and creative problem-solving to help brands lead through complexity. With roots in technology, innovation and societal change, we’ve spent decades at the intersection of technology and humanity, bridging the gap between what businesses create and how people experience those creations.

In a world defined by relentless change, even the strongest organisations can struggle to be heard. That’s where WE. comes in. What sets us apart isn’t just what we do, but how we do it. We thrive where disciplines intersect and our teams are designed deliberately with this in mind.

In London, WE. is committed to a hybrid working model, supporting a working arrangement with at least two days in the office per week, one of which must be Thursday. This approach enables us to nurture a culture of collaboration, flexibility, and inclusivity.

ABOUT THE ROLE As part of the WE. Global Health team, this role is for a candidate with a passion for navigating the pharmaceutical, medical device industry and health tech to deliver impactful storytelling. Key strengths for this role include content creation, media relations team coordination and project management. You should have a can-do attitude, as well as a willingness to learn, contribute and engage with our growing team and clients. Previous agency or healthcare experience is desirable, but you must have prior professional experience in communications, healthcare and/or project management, and be committed to professional development in this area.

This is a great opportunity for an ambitious candidate who is looking to grow and develop both their own professional skillset, and also support the growth and development of the health and health tech business within WE. Communications.

You will be reporting into a fantastic Senior Account Manager or Account Director, who will invest time and energy in your personal development and career progression, and joining a talented, collaborative and committed team.

RESPONSIBILITIES

• Client service: Day-to-day client engagement – answering emails, owning initiatives, leading meetings/calls, providing counsel.
• Managing team’s progress on activities to report to clients.
• Responsibility for account administration activities, including reviewing activity trackers, timelines, coverage updates and action recaps.
• Providing timely updates to Account Leads on priorities, timelines and deliverables.
• Press office: Manage the seamless running of client press office activities, including demonstrating a keen understanding and network of trade and national media contacts to secure media opportunities.
• Development or review of media materials (press releases, spokespeople quotes, Q&A documents).
• Leading the sell-in of media campaign/news announcements (including preparing media materials).
• Compiling briefing books and facilitating press meetings, with support from Account Lead.
• Investigating/responding to reactive commentary opportunities.
• Proactive story development and monitoring of news agenda to identify opportunities for clients.
• Social media: Manage the development and delivery of social campaigns including reviewing social copy and monitoring client social channels.
• Pulling data from social platforms and conducting analysis.
• Working with colleagues in creative or digital teams to develop assets and ensure best practices.
• Content Creation: Development of client communications content (including thought leadership, blog posts, internal announcements, reactive statements).
• Creation of content for owned WE. channels or marketing activities.
• Adhere to client-required referencing styles and demonstrate diversity in writing style and tone.
• New business: Active involvement in new business opportunities, including prospect research and taking part in pitches.
• Working within the team: Involvement in the WE. AM peer group to manage agency-wide initiatives and activities.
• Coaching, managing, mentoring work placements and interns.

PREVIOUS PROVEN EXPERIENCE

• Prior professional experience in communications, healthcare and/or project management.
• Excellent communication skills (verbal and written).
• Strong content creation skills.
• Experience working with pharmaceutical or healthcare review platforms.
• Knowledge of social platforms and tools.
• Shows initiative/proactivity and good organisational skills.
• Interest in the news agenda and healthcare industry.
• Experience of using basic AI tools in a work setting.

CULTURE: Fast paced, strong customer service orientation, spirited, non-hierarchical, open working environment, social, collaborative.

When you apply for a role at WE. Communications, we will automatically consider your application for other suitable open roles. Please do not submit multiple applications, otherwise your application may not be considered.

WE. Communications seeks to hire the best talent in the industry. WE. Communications is able to sponsor candidates under the UK’s points-based immigration system if a candidate is not eligible to work in the UK under any other visa route. Effective April 2024 new minimum salary thresholds were introduced for roles which require sponsorship. Based on these new thresholds, it is WE. Communications’ understanding that this role does not meet the new minimum salary requirements. Sponsorship for this role cannot be offered to candidates. Candidates who possess the right to work in the UK through alternate visa routes or who have no restriction on their right to work in the UK are welcome to apply.