Account Manager, Health

We. is one of the largest independent strategic communications agencies in the world. In a world defined by relentless change — from rising expectations and widening inequalities to disruptive technology and constant noise — even the strongest organisations can struggle to be heard. That’s where We. comes in. What sets us apart isn’t just what we do, but how we do it. We thrive where disciplines intersect — when social impact meets youth engagement, technology meets science, or corporate reputation meets health — and our teams are designed deliberately with this in mind. With 22 offices and more than 1,100 people globally — our UK team brings together deep sector expertise, diverse thinking and creative problem-solving to help brands lead through complexity.

The intricacies of healthcare are staggering — complicated science and drug development; misinformation or lack thereof; regulations, cost and access. But at its core, it’s simple: Healthcare is human care. We. bring progressive approaches to a historically prescriptive industry in order to bridge the gap between complexity and connection. We. works to make the uninformed, informed and the misunderstood, understood.

In London, We. is committed to a hybrid working model, supporting a working arrangement with at least two days in the office per week, generally this is expected to be Tuesday and Thursday. This approach enables us to nurture a culture of collaboration, flexibility, and inclusivity.

ABOUT THE ROLE

As part of the We. Global Health team, this role is for a candidate with a passion for navigating the pharmaceutical, medical device industry and health tech to deliver impactful storytelling. Key strengths for this role include content creation, media relations team coordination and project management. You should have a can-do attitude, as well as a willingness to learn, contribute and engage with our growing team and clients. Previous agency healthcare experience is essential. This is a great opportunity for an ambitious candidate who is looking to grow and develop both their own professional skillset and also support the growth and development of the health and health tech business within We. Communications. You will be reporting into a fantastic Senior Account Manager or Account Director, who will invest time and energy in your personal development and career progression, and joining a talented, collaborative and committed team.

RESPONSIBILITIES

• Client Service
  • Day-to-day client engagement – answering emails, owning initiatives, leading meetings/calls, providing counsel
  • Managing team’s progress on activities to report to clients
  • Responsibility for account administration activities, including reviewing activity trackers, timelines, coverage updates and action recaps
  • Providing timely updates to Account Leads on priorities, timelines and deliverables
• Press Office
  • Manage the seamless running of client press office activities, including:
  • Demonstrate a keen understanding and build a network of trade and national media contacts to secure media opportunities
  • Development or review of media materials (press releases, spokespeople quotes, Q&A documents)
  • Leading the sell-in of media campaign/news announcements (inc. preparing media materials)
  • Compiling briefing books and facilitate press meetings, with support from Account Lead
  • Investigating/responding to reactive commentary opportunities
  • Proactive story development
  • Proactive monitoring of news agenda and trending stories to identify opportunities for clients or any considerations when pitching
• Social Media
  • Manage the development and delivery of social campaigns including:
  • Reviewing social copy
  • Monitoring client social channels and sharing timely flags as needed
  • Pulling data from social platforms and tools – and conducting analysis
  • Working with colleagues in creative or digital teams to develop assets and ensure best practices
• Content Creation
  • Development of client communications content (inc. thought leadership, blog posts, internal announcements, reactive statements)
  • Creation of content for owned We. channels or marketing activities (inc. LinkedIn pulse articles, award entries, industry event recaps etc.)
  • Adhere to client-required referencing styles
  • Demonstrate diversity in writing style and tone to adapt across material formats and platform requirements
• New Business
  • Active involvement in new business opportunities, including prospect research (sourcing and gathering audience, industry or competitor market data), media and social audits and taking part in pitches

PREVIOUS PROVEN EXPERIENCE

• Demonstrated experience within a healthcare agency is essential.
• Prior professional experience covering key aspects of healthcare content generation, client handling and project management.
• Excellent communication skills (verbal, written and in building your own presentations)
• Strong content creation skills – blogs, press release, presentation.
• Experience working with pharmaceutical or healthcare review platforms (e.g. Veeva and others)
• Knowledge of social platforms and tools – and ability to pull insights/draw conclusions
• Shows initiative/proactivity
• Strong organisational skills, including attention to detail, time management, ability to manage deadlines and competing priorities
• Interest in the news agenda and healthcare industry
• Experience of using basic AI tools in a work setting, and willingness to engage and learn to grow AI skillset

CULTURE

• Spirited (look for inquisitive employees who will ask questions, challenge and get stuck in)
• Non-hierarchical, open working environment (ability to work in a team, contribute to meetings)
• Social (willing to get involved in agency life and with your peer group)
• Collaborative - expectation to support projects and initiatives across sectors and markets

We. Communications seeks to hire the best talent in the industry. We. Communications is able to sponsor candidates under the UK’s points-based immigration system if a candidate is not eligible to work in the UK under any other visa route. Effective April 2024 new minimum salary thresholds were introduced for roles which require sponsorship. Based on these new thresholds, it is We. Communications’ understanding that this role does not meet the new minimum salary requirements. Sponsorship for this role cannot be offered to candidates. Candidates who possess the right to work in the UK through alternate visa routes or who have no restriction on their right to work in the UK are welcome to apply.

The above Job Description is intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of candidates. All employees may be required to perform duties outside of their normal responsibilities from time to time, as required by the business.