Support Worker - Days & Nights Warrington, Cheshire

Job Title: Support Worker

Location: Padgate - Sankey Area (Warrington)

Hours: Ranging from 24 to 36 hours per week, including day, night, and waking nights.

Salary: £12.71 per hour plus £1.00 per night shift enhancement.

A Day in the Life

Our approach revolves around person‑centred planning, tailoring services to each individual’s needs. We are committed to positive outcomes for every person, celebrating milestones on their journey to personal growth. As a Support Worker, you will receive comprehensive training to provide a wide range of assistance, including personal care, behavioural support, fostering independence and confidence, and nurturing positive relationships through effective communication.

Our Employee Benefits

• Welcome Bonus: Receive £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months. Not eligible if we pay to sponsor you to work in the UK.
• Training and Development: Access to in‑house and accredited courses. We cover the cost of your qualification, plus a £150 bonus on completing Level 2 or above, and an additional £50 for passing the care certificate.
• Health and Well‑being Support: 24/7 access to GP.
• Blue Light Card and other discount schemes: Covered cost of card, unlocking various discounts for childcare, shopping and online training courses.
• Night Enhancement: Additional £1 per hour for all hours worked between 8 pm and 8 am, whether regular contracted hours, bank hours, or overtime.
• Free Meals: Available to all staff working 12‑hour shifts.
• Refer a Friend: Earn £200 bonus for referring a friend who successfully joins WCL.
• Christmas Enhancement: Double‑time pay for allocated Christmas hours worked.
• Technological Advancements: Investment in new technology, including care plan and rota apps, with full training provided.
• Pay As You Earn: WCL gives you access to a portion of your earnings as soon as you’ve worked the hours.

What We’re Looking For

Although previous experience would be great, it’s not essential as all training and qualifications are provided on the job. We seek compassionate individuals who share our vision and values, championing the rights, needs, choices and dreams of our residents.

Job Summary

To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high‑quality, personalised care through individual consultation, continued development and learning.

Key Responsibilities

• Mentor new colleagues during induction.
• Participate in supervision, observation and appraisal processes.
• Provide effective communication including accurate written reports.
• Follow WCL financial procedures.
• Act in line with the organisation's environmental and sustainability principles.
• Help maintain a caring environment aligned with best practice, guidance and legislative requirements.
• Contribute to clear and effective communication with all stakeholders.
• Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement).
• Seek and share the views and preferences of the people we support.
• Promote high levels of satisfaction among people, families, colleagues and commissioners.
• Support the Service Manager with complaints and concerns following WCL policy.
• Maintain positive relationships with families, community and external partners.
• Understand and implement safeguarding procedures.
• Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training.
• Recognise and report safeguarding concerns appropriately.
• Take reasonable care of your own and others' health and safety.
• Cooperate with the employer to ensure compliance with legislation.
• Avoid misuse of equipment or systems provided for safety.
• Support the Service Manager in maintaining a safe environment.
• Respect confidentiality in line with the Data Protection Act 2018 and ISO27001.
• Use and share information only with authorised people and for authorised purposes.

Person Specification

Qualifications

Desirable: Recognised health or social care qualification.

Experience

Additional relevant training or qualifications.

Essential: Evidence of wanting to professionally develop.

Willingness and ability to learn.

Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs; experience working as part of a team.

Technical Skills

Essential: Ability to handle basic numerical data, including simple financial information.

Essential: Ability to use Microsoft Office (Word and Outlook).

Desirable: Ability to use WCL transport or own transport when required.

Personal Qualities

Essential: Understanding of fairness and valuing diversity.

Essential: Understanding of safeguarding vulnerable adults and the ability to recognise concerns.

Essential: Ability to work positively and flexibly as part of a team.

Essential: Positive values relating to disability, older people, dementia and mental health.

Essential: Understanding of WCL's key statements and how to demonstrate them.

Essential: Ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs.

Essential: Good verbal and written communication skills.

Essential: Ability to listen sensitively.

Essential: Strong interpersonal skills.

Essential: Ability to develop and maintain positive relationships with others.

Desirable: Ability to plan, organise and prioritise tasks.

Desirable: Understanding of positive, person‑centred support planning.