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- Tasks: Support individuals with complex care needs, providing personal care and fostering independence.
- Company: Creative Care is a charity dedicated to supporting people with diverse health and disability needs.
- Benefits: Enjoy training opportunities, discounts, and bonuses for referrals and qualifications.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No experience needed; just bring compassion and a desire to help others.
- Other info: Full UK driving licence required; male applicants only to meet personal care needs.
The predicted salary is between 25000 - 35000 £ per year.
Support Worker – Complex Care (Leicester, Drivers Only)
Join to apply for the Support Worker – Complex Care (Leicester, Drivers Only) role at We Change Lives
6 days ago Be among the first 25 applicants
Job Role: Support Worker – Days
Service: Creative Care – Leicester Complex Care Service
Hours per week: 28 – 42 hours
Hourly Rate: £12.21
Location: Leicester
This role is only open to male applicants due to the preferences of the individuals we support
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.
Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person‐centred care, we provide 24‐hour care support tailored to each individual\’s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A full UK or Irish driving licence is essential for this role, as you will be supporting individuals in the community and driving is a regular part of day‐to‐day duties.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you\’ll be instrumental in delivering bespoke, person‐centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you\’ll receive all the training you need to make a real difference. This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.
Employee Benefits
Training & Development: Access accredited and in‐house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you\’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We\’re Looking For
While experience in care is welcome, it\’s not essential – full training is provided. We\’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You\’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high‐quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Mentor new colleagues during induction to support high‐quality care delivery
Participate in supervision, observation and appraisal processes
Provide effective communication including accurate written reports
Follow WCL financial procedures
Act in line with the organisation\’s environmental and sustainability principles
Help maintain a caring environment aligned with best practice, guidance and legislative requirements
Contribute to clear and effective communication with all stakeholders
Deliver high‐quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
Seek and share the views and preferences of the people we support
Promote high levels of satisfaction among people we support, families, colleagues and commissioners
Support the Service Manager with complaints and concerns following WCL policy
Maintain positive relationships with families, the community, and external partners
Understand and implement safeguarding procedures
Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
Recognise and report safeguarding concerns appropriately
Take reasonable care of your own and others\’ health and safety
Cooperate with the employer to ensure compliance with legislation
Avoid misuse of equipment or systems provided for safety
Support the Service Manager in maintaining a safe environment
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
Use and share information only with authorised people and for authorised purposes
Understand the service\’s key statements and demonstrate them in practice
Person Specification
Qualifications – A recognised health or social care qualification (desirable), evidence of wanting to professionally develop, willingness and ability to learn (essential).
Experience – Additional relevant training or qualifications (desirable). Experience supporting people with disabilities, older people, dementia or mental health needs (desirable). Experience working as part of a team (desirable).
Technical Skills – Ability to handle basic numerical data, including simple financial information (essential). Ability to use Microsoft Office (Word and Outlook) (essential). Ability to use WCL transport or own transport when required (desirable).
Personal Qualities – Understanding of fairness and valuing diversity, safeguarding vulnerable adults, working positively and flexibly as part of a team, positive values relating to disability, older people, dementia and mental health, understanding of WCL\’s key statements and how to demonstrate them, ability to provide high‐quality support to people with learning disabilities, dementia and mental health needs, good verbal and written communication skills, ability to listen sensitively, strong interpersonal skills, ability to develop and maintain positive relationships with others (essential). Ability to plan, organise and prioritise tasks, understanding of positive, person‐centred support planning (desirable).
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community‐based services.
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Support Worker – Complex Care (Leicester, Drivers Only) employer: We Change Lives
Contact Detail:
We Change Lives Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker – Complex Care (Leicester, Drivers Only)
✨Tip Number 1
Familiarise yourself with the specific needs of individuals with complex care requirements. Understanding conditions like acquired brain injuries and learning disabilities will help you connect better during interviews.
✨Tip Number 2
Highlight any relevant experience you have in care or support roles, even if it's informal. Sharing personal stories about how you've helped others can demonstrate your compassion and suitability for the role.
✨Tip Number 3
Prepare to discuss your approach to person-centred care. Think about how you would tailor your support to meet the unique needs of each resident, as this is a key aspect of the role.
✨Tip Number 4
Since driving is essential for this position, ensure you have your driving licence ready and be prepared to discuss your driving experience. This will show that you're ready to take on the responsibilities of the job.
We think you need these skills to ace Support Worker – Complex Care (Leicester, Drivers Only)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Worker position. Highlight your relevant experiences and skills that align with the role.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that are relevant to complex care. Emphasise any previous experience in care settings, particularly with individuals who have complex needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals with complex care needs. Share personal anecdotes or experiences that demonstrate your compassion and commitment to making a difference.
Highlight Driving Experience: Since a full UK or Irish driving licence is essential for this role, make sure to mention your driving experience prominently in your application. Explain how your driving skills will help you support individuals in the community.
How to prepare for a job interview at We Change Lives
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Support Worker does, especially in complex care. Familiarise yourself with the specific needs of the residents and how your role will support their independence and well-being.
✨Show Compassion and Empathy
During the interview, demonstrate your compassion and empathy. Share examples from your past experiences where you've made a positive impact on someone's life, as this is crucial in a role that involves supporting individuals with complex care needs.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would build trusting relationships with residents and their families. Mention any relevant experiences where you successfully communicated with individuals facing challenges.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and the organisation. You might ask about the training provided or how the team collaborates to support residents effectively.