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- Tasks: Support individuals with complex care needs, providing personal care and promoting independence.
- Company: Creative Care is a charity dedicated to supporting people with diverse health and care needs.
- Benefits: Enjoy training opportunities, discounts, and bonuses for referrals and qualifications.
- Why this job: Make a real difference in people's lives while working in a nurturing and inclusive environment.
- Qualifications: No experience needed; just bring compassion and a desire to help others.
- Other info: Part-time role with flexible hours, perfect for students looking to gain valuable experience.
Job Title and Details
Job Role: Support Worker – Days
Service: Creative Care – Leicester Complex Care
Hours per week: 42 Hours per week
Hourly Rate: £12.21
Location: Leicester
Note: This role is only open to male applicants due to the preferences of the individuals we support.
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.
Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person centred care, we provide 24hour care support tailored to each individual\’s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you will be instrumental in delivering bespoke, person centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you will receive all the training you need to make a real difference. This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.
Employee Benefits
As a not for profit organisation, we truly value our team and the incredible work they do. That\’s why we offer:
- Training & Development: Access accredited and inhouse training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you\’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We\’re Looking For
While experience in care is welcome, it\’s not essential – full training is provided. We\’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You\’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
Supporting rights, needs, choices and dreams; Seeing the possibility to make a difference in all that we do; Being financially responsible and economically sustainable; Embracing new technology and innovation; Appreciating every colleague\’s contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Colleagues
- Mentor new colleagues during induction to support high-quality care delivery
- Participate in supervision, observation and appraisal processes
- Provide effective communication including accurate written reports
Business
- Follow WCL financial procedures
- Act in line with the organisation\’s environmental and sustainability principles
The People We Support
- Help maintain a caring environment aligned with best practice, guidance and legislative requirements
- Contribute to clear and effective communication with all stakeholders
- Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
- Seek and share the views and preferences of the people we support
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners
- Support the Service Manager with complaints and concerns following WCL policy
- Maintain positive relationships with families, the community, and external partners
- Understand and implement safeguarding procedures
Safeguarding
Complete Saf safeguarding of Vulnerable Adults and Mental Capacity Act training. Recognise and report safeguarding concerns appropriately.
Health and Safety
As an employee, you must: Take reasonable care of your own and others\’ health and safety; Cooperate with the employer to ensure compliance with legislation; Avoid misuse of equipment or systems provided for safety; Support the Service Manager in maintaining a safe environment
Data Protection
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001. Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable: A recognised health or social care qualification
Experience
Additional relevant training or qualifications
Essential
Evidence of wanting to professionally develop; Willingness and ability to learn
Desirable
Experience supporting people with disabilities, older people, dementia or mental health needs; Experience working as part of a team
Technical Skills
Essential: Ability to handle basic numerical data, including simple financial information; Ability to use Microsoft Office (Word and Outlook)
Desirable: Ability to use WCL transport or own transport when required
Personal Qualities
Essential: Understanding of fairness and valuing diversity; Understanding of safeguarding vulnerable adults and the ability to recognise concerns; Ability to work positively and flexibly as part of a team; Positive values relating to disability, older people, dementia and mental health; Understanding of WCL\’s key statements and how to demonstrate them; Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs; Good verbal and written communication skills; Ability to listen sensitively; Strong interpersonal skills; Ability to develop and maintain positive relationships with others
Desirable: Ability to plan, organise and prioritise tasks; Understanding of positive, person-centred support planning
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and communitybased services.
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Support Worker – Complex Care employer: We Change Lives
Contact Detail:
We Change Lives Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker – Complex Care
✨Tip Number 1
Familiarise yourself with the specific needs of individuals with complex care requirements. Understanding conditions like acquired brain injuries and learning disabilities will help you connect better during interviews.
✨Tip Number 2
Showcase your compassion and dedication to making a positive impact. Prepare examples from your past experiences where you've demonstrated empathy and support, as these qualities are highly valued in this role.
✨Tip Number 3
Research Creative Care and We Change Lives to understand their mission and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be incredibly useful for tailoring your approach during the application process.
We think you need these skills to ace Support Worker – Complex Care
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Worker position. Highlight how your skills and experiences align with the specific needs of individuals with complex care needs.
Tailor Your CV: Customise your CV to reflect relevant experience in care or related fields. Emphasise any training or qualifications you have, even if they are not directly in care, and showcase your compassion and dedication to helping others.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for making a difference in people's lives. Use specific examples from your past experiences that demonstrate your ability to provide person-centred care and support individuals with complex needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a care role.
How to prepare for a job interview at We Change Lives
✨Show Your Compassion
As a Support Worker, empathy and compassion are key. Be prepared to share examples of how you've demonstrated these qualities in past experiences, whether in care settings or other roles.
✨Understand the Role
Familiarise yourself with the specific needs of individuals with complex care requirements. Research common conditions like acquired brain injuries and learning disabilities, and be ready to discuss how you would approach supporting someone with these challenges.
✨Highlight Teamwork Skills
Working as a Support Worker often involves collaborating with a team. Be ready to talk about your experience working in teams, how you communicate effectively, and how you contribute to a positive work environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your genuine interest in the role and the organisation. Consider asking about training opportunities, team dynamics, or how they measure success in supporting residents.
