At a Glance
- Tasks: Support residents with complex care needs during the night, ensuring their comfort and dignity.
- Company: Creative Care provides tailored support for adults with complex health conditions in a nurturing environment.
- Benefits: Enjoy training opportunities, discounts, and bonuses for referrals while working in a supportive team.
- Other info: This role is open to female applicants only, as requested by our residents.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a rewarding role.
- Qualifications: No prior experience needed; just bring compassion and a desire to help others.
Job Role and Details
- Job Role: Night Support Worker
- Service: Creative Care - Leicester Complex Care Service
- Hours per week: 40 hours per week
- Hourly Rate: £12.71
- Location: Leicester
About Creative Care - Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions.
Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person-centred care, we provide 24‑hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you’ll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you’ll receive all the training you need to make a real difference. This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.
Employee Benefits
- Training & Development: Access accredited and in‑house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We're Looking For
While experience in care is welcome, it’s not essential – full training is provided. We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Key Responsibilities
- Mentor new colleagues during induction to support high‑quality care delivery.
- Participate in supervision, observation and appraisal processes.
- Provide effective communication including accurate written reports.
- Follow WCL financial procedures.
- Act in line with the organisation's environmental and sustainability principles.
- Help maintain a caring environment aligned with best practice, guidance and legislative requirements.
- Contribute to clear and effective communication with all stakeholders.
- Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement).
- Seek and share the views and preferences of the people we support.
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners.
- Support the Service Manager with complaints and concerns following WCL policy.
- Maintain positive relationships with families, the community and external partners.
- Understand and implement safeguarding procedures.
- Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training.
- Recognise and report safeguarding concerns appropriately.
- Take reasonable care of your own and others' health and safety.
- Cooperate with the employer to ensure compliance with legislation.
- Avoid misuse of equipment or systems provided for safety.
- Support the Service Manager in maintaining a safe environment.
- Respect confidentiality in line with the Data Protection Act 2018 and ISO27001.
- Use and share information only with authorised people and for authorised purposes.
Person Specification
Qualifications
- Desirable: A recognised health or social care qualification.
Experience
- Additional relevant training or qualifications.
- Essential: Evidence of wanting to professionally develop.
- Willingness and ability to learn.
- Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs.
- Experience working as part of a team.
Technical Skills
- Essential: Ability to handle basic numerical data, including simple financial information.
- Essential: Ability to use Microsoft Office (Word and Outlook).
- Desirable: Ability to use WCL transport or own transport when required.
Personal Qualities
- Essential: Understanding of fairness and valuing diversity.
- Essential: Understanding of safeguarding vulnerable adults and the ability to recognise concerns.
- Essential: Ability to work positively and flexibly as part of a team.
- Essential: Positive values relating to disability, older people, dementia and mental health.
- Essential: Understanding of WCL’s key statements and how to demonstrate them.
- Essential: Ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs.
- Essential: Good verbal and written communication skills.
- Essential: Ability to listen sensitively.
- Essential: Strong interpersonal skills.
- Essential: Ability to develop and maintain positive relationships with others.
- Desirable: Ability to plan, organise and prioritise tasks.
- Desirable: Understanding of positive, person‑centred support planning.
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community‑based services.
Night Support Worker – Complex Care Leicester employer: We Change Lives
Creative Care - Leicester Complex Care Service is an exceptional employer dedicated to providing compassionate, person-centred care in a nurturing environment. Located in the heart of Leicester, we offer extensive training and development opportunities, including accredited courses and bonuses for qualifications, ensuring our staff can grow and thrive alongside the residents they support. With a strong emphasis on teamwork and employee well-being, we provide a supportive culture that values every team member's contribution, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Support Worker – Complex Care Leicester
✨Tip Number 1
Familiarise yourself with the specific needs of individuals with complex care requirements. Understanding conditions like acquired brain injuries and learning disabilities will help you connect better during interviews.
✨Tip Number 2
Highlight any experience you have in person-centred care or working with vulnerable individuals. Even if it's informal, sharing these experiences can demonstrate your commitment to compassionate support.
✨Tip Number 3
Prepare to discuss how you would handle challenging behaviours. Think of examples from past experiences where you've successfully managed difficult situations, as this is crucial for the role.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Mention any relevant courses or certifications you’re interested in, as Creative Care values continuous learning and growth.
We think you need these skills to ace Night Support Worker – Complex Care Leicester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Night Support Worker. Tailor your application to highlight how your skills and experiences align with the specific needs of Creative Care.
Highlight Relevant Experience:Even if you don't have direct experience in care, think about transferable skills from previous roles. Emphasise any experience working with vulnerable individuals or in challenging environments, as this will resonate with the hiring team.
Craft a Personal Statement:Write a compelling personal statement that reflects your passion for making a difference in people's lives. Share specific examples of how you've demonstrated compassion and support in past situations, which is crucial for this role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important qualities for a support worker.
How to prepare for a job interview at We Change Lives
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Night Support Worker. Familiarise yourself with the specific needs of residents with complex care requirements, as this will show your commitment to providing tailored support.
✨Showcase Your Compassion
During the interview, highlight your compassionate nature and any relevant experiences that demonstrate your ability to connect with individuals in need. Share examples of how you've made a positive impact in previous roles or situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging behaviours. Think of examples from your past where you successfully managed difficult situations, and be ready to discuss your thought process.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, training opportunities, and the specific challenges faced by residents. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
