At a Glance
- Tasks: Support residents with complex care needs during the night, ensuring their comfort and dignity.
- Company: Creative Care provides tailored support for adults with complex health conditions in a nurturing environment.
- Benefits: Enjoy training opportunities, discounts, and bonuses for referrals while working in a supportive team.
- Other info: This role is open to female applicants only, as requested by our residents.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a rewarding role.
- Qualifications: No prior experience needed; just bring compassion and a desire to help others.
Qualifications
Desirable:
Job Role:
Night Support Worker
Service:
Creative Care - Leicester Complex Care Service
Hours per week:
30 Hrs per week
Hourly Rate:
£12.71
Location:
Leicester
This role is only open to male applicants due to the preferences of the individuals we support.
About Creative Care - Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person-centred care, we provide 24-hour support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive. The individuals we support have a range of complex needs and all require support with behaviours. Our staff work closely with each individual using Positive Behaviour Support (PBS) approaches, person-centred planning, and specialist support strategies to promote positive outcomes and improve quality of life.
Important Information About This Role
This service supports individuals with complex needs. The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches. The role may involve responding to situations where individuals present physical challenges or behaviours of concern. Staff must be able to respond safely, appropriately, and in accordance with agreed support plans, risk assessments, training, and relevant legislation.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and supporting individuals with complex behavioural needs, to encouraging independence and building strong, trusting relationships, you'll play a vital role in helping people live fulfilling and meaningful lives. This role can be both physically and emotionally demanding. You will regularly support individuals who display behaviours that challenge and may be required to respond to incidents using de-escalation techniques, Positive Behaviour Support strategies, and agreed support plans. Successful candidates will need to remain calm, resilient, professional, and compassionate in challenging situations while maintaining the safety and wellbeing of the people we support, colleagues, and themselves. Whilst full training will be provided, we are looking for individuals who are confident, emotionally resilient, and passionate about supporting people with complex needs. Previous experience supporting individuals with learning disabilities, autism, mental health needs, physical disabilities, or behaviours that challenge would be advantageous.
Employee Benefits
As a not for profit organisation, we truly value our team and the incredible work they do. That's why we offer:
- Training & Development: Access accredited and inhouse training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you'll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus - £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We're Looking For
While experience in care is welcome, it's not essential-full training is provided. We're looking for compassionate individuals who share our values and are dedicated to making a positive impact. You'll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title:
Support Worker
Responsible to:
Service Manager
Responsible for:
The People We Support
Our Values
Supporting rights, needs, choices and dreams
Seeing the possibility to make a difference in all that we do
Being financially responsible and economically sustainable
Embracing new technology and innovation
Appreciating every colleague's contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Colleagues
Mentor new colleagues during induction to support high-quality care delivery
Business
Follow WCL financial procedures
Act in line with the organisation's environmental and sustainability principles
The People We Support
Help maintain a caring environment aligned with best practice, guidance and legislative requirements
Contribute to clear and effective communication with all stakeholders
Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
Seek and share the views and preferences of the people we support
Promote high levels of satisfaction among people we support, families, colleagues and commissioners
Support the Service Manager with complaints and concerns following WCL policy
Maintain positive relationships with families, the community, and external partners
Understand and implement safeguarding procedures
Safeguarding
Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
Recognise and report safeguarding concerns appropriately
Health and Safety
As an employee, you must:
Take reasonable care of your own and others' health and safety
Cooperate with the employer to ensure compliance with legislation
Avoid misuse of equipment or systems provided for safety
Support the Service Manager in maintaining a safe environment
Data Protection
Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable:
A recognised health or social care qualification
Additional relevant training or qualifications
Essential:
Evidence of wanting to professionally develop
Willingness and ability to learn
Desirable:
Experience supporting people with disabilities, older people, dementia or mental health needs
Experience working as part of a team
Technical Skills
Essential:
Ability to handle basic numerical data, including simple financial information
Ability to use Microsoft Office (Word and Outlook)
Desirable:
Ability to use WCL transport or own transport when required
Personal Qualities
Essential:
Understanding of fairness and valuing diversity
Understanding of safeguarding vulnerable adults and the ability to recognise concerns
Ability to work positively and flexibly as part of a team
Positive values relating to disability, older people, dementia and mental health
Understanding of WCL's key statements and how to demonstrate them
Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
Good verbal and written communication skills
Ability to listen sensitively
Strong interpersonal skills
Ability to develop and maintain positive relationships with others
Desirable:
Ability to plan, organise and prioritise tasks
Understanding of positive, person-centred support planning
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community based services.
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Night Support Worker – Complex Care Leicester employer: We Change Lives
We Change Lives is an exceptional employer, offering a supportive and flexible work environment for Care Support Workers in Warrington. With a focus on employee well-being, we provide competitive pay, additional benefits, and opportunities for personal growth, ensuring that our team members feel valued and empowered to make a meaningful impact in the lives of those they care for.
StudySmarter Expert Advice🤫
We think this is how you could land Night Support Worker – Complex Care Leicester
✨Tip Number 1
Familiarise yourself with the specific needs of individuals with complex care requirements. Understanding conditions like acquired brain injuries and learning disabilities will help you connect better during interviews.
✨Tip Number 2
Highlight any experience you have in person-centred care or working with vulnerable individuals. Even if it's informal, sharing these experiences can demonstrate your commitment to compassionate support.
✨Tip Number 3
Prepare to discuss how you would handle challenging behaviours. Think of examples from past experiences where you've successfully managed difficult situations, as this is crucial for the role.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Mention any relevant courses or certifications you’re interested in, as Creative Care values continuous learning and growth.
We think you need these skills to ace Night Support Worker – Complex Care Leicester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Night Support Worker. Tailor your application to highlight how your skills and experiences align with the specific needs of Creative Care.
Highlight Relevant Experience:Even if you don't have direct experience in care, think about transferable skills from previous roles. Emphasise any experience working with vulnerable individuals or in challenging environments, as this will resonate with the hiring team.
Craft a Personal Statement:Write a compelling personal statement that reflects your passion for making a difference in people's lives. Share specific examples of how you've demonstrated compassion and support in past situations, which is crucial for this role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important qualities for a support worker.
How to prepare for a job interview at We Change Lives
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Night Support Worker. Familiarise yourself with the specific needs of residents with complex care requirements, as this will show your commitment to providing tailored support.
✨Showcase Your Compassion
During the interview, highlight your compassionate nature and any relevant experiences that demonstrate your ability to connect with individuals in need. Share examples of how you've made a positive impact in previous roles or situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging behaviours. Think of examples from your past where you successfully managed difficult situations, and be ready to discuss your thought process.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, training opportunities, and the specific challenges faced by residents. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
