Nights Support worker, Ellesmere Port- maternity cover

Reports To: Service Manager

Responsible For: The People We Support

Job Summary: To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development and learning.

Key Responsibilities:

• Provide personal care, behavioural support, foster independence and confidence, and nurture positive relationships by effective communication.
• Transport residents in disability-adapted vehicles to appointments, social outings and other activities; drive safely and compassionately.
• Mentor new colleagues during induction to support high-quality care delivery.
• Participate in supervision, observation and appraisal processes.
• Provide accurate written reports and effective communication.
• Follow WCL financial procedures.
• Act in line with the organisation’s environmental and sustainability principles.
• Help maintain a caring environment aligned with best practice, guidance and legislative requirements.
• Contribute to clear and effective communication with all stakeholders.
• Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement).
• Seek and share the views and preferences of the people we support.
• Promote high levels of satisfaction among people we support, families, colleagues and commissioners.
• Support the Service Manager with complaints and concerns following WCL policy.
• Maintain positive relationships with families, the community and external partners.
• Understand and implement safeguarding procedures; complete Safeguarding of Vulnerable Adults and Mental Capacity Act training; recognise and report safeguarding concerns.
• Take reasonable care of own and others’ health and safety; cooperate with the employer to ensure compliance with legislation; avoid misuse of equipment; support the Service Manager in maintaining a safe environment.
• Respect confidentiality in line with the Data Protection Act 2018 and ISO27001; use and share information only with authorised people and for authorised purposes.

Qualifications:

Desirable: A recognised health or social care qualification.

Experience:

Additional relevant training or qualifications. Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs; experience working as part of a team. Essential: Evidence of wanting to professionally develop; willingness and ability to learn.

Technical Skills:

Essential: Ability to handle basic numerical data, including simple financial information; ability to use Microsoft Office (Word and Outlook). Desirable: Ability to use WCL transport or own transport when required.

Personal Qualities:

Essential: Understanding of fairness and valuing diversity. Understanding of safeguarding vulnerable adults and the ability to recognise concerns. Ability to work positively and flexibly as part of a team. Positive values relating to disability, older people, dementia and mental health. Understanding of WCL’s key statements and how to demonstrate them. Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs. Good verbal and written communication skills; ability to listen sensitively; strong interpersonal skills; ability to develop and maintain positive relationships with others. Desirable: Ability to plan, organise and prioritise tasks; understanding of positive, person-centred support planning.

Employee Benefits:

• Welcome bonus: £250 (£50 after 4 weeks of service and £200 after completing 2 months). Not eligible if we pay to sponsor you to work in the UK.
• Access to training and development, both in-house and accredited courses; we will pay for your qualification and reward you with a £150 bonus (plus £50 for passing the care certificate) upon completion of level 2 or above.
• Access to wecare – health and wellbeing support including 24/7 access to GP.
• Blue Light Card – we’ll cover the cost of your card.
• Access to discount schemes – including discounted childcare, shopping and online training courses.
• Night Enhancement – all hours worked between 8 pm and 8 am will carry an additional £1 per hour enhancement.
• Free meals available to all staff working 12-hour shifts, to help you keep your energy levels up and provide a hot or cold meal if requested.
• Refer a Friend – £200 bonus if a friend you refer is successful.
• Christmas Enhancement (Double Time) – allocated Christmas hours worked will be rewarded with double-time pay.
• Ongoing investment in new technology including care-plan and rota apps, with full training provided.
• Shifts available across a range of services through our online rota system – from 3-hour shifts up to 12 hours and sleep-in shifts.
• Get paid as you earn with FlexEarn – you don’t have to wait for payday; access a portion of your earnings as soon as you’ve worked the hours.

Our Values:

• Supporting rights, needs, choices and dreams.
• Seeing the possibility to make a difference in all that we do.
• Being financially responsible and economically sustainable.
• Embracing new technology and innovation.
• Appreciating every colleague’s contribution.