Our Candidate Privacy notice Candidate privacy notice.pdf
How to apply & timeline
To apply, please submit:
- An up-to-date CV.
- A supporting statement (this is an important part of your application).
In your supporting statement, we’d really like to understand:
- Why you want to join WECHI specifically.
- What motivates you about this type of role.
- How your experience aligns with the attached Job Description and Person Specification. Full Job Description and Person Specification can be downloaded here: Customer Service Advisor JD_2025.pdf
Timelines:
- Closing date: Friday 10th July at 12pm
- Interviews: week commencing 13/07.
Applications will be reviewed on a rolling basis and, due to time pressures, the advert may close early if we receive a high volume of strong candidates. With interviews expected to begin from the week commencing 13/07, early applications are strongly encouraged.
About the role/s
Are you an experienced customer service advisor/repair coordinator tired of the same old corporate grind? Do you want to make a real difference every day? At We Care Home Improvements (WECHI), our Customer Service Advisors are the heartbeat of our service, making a real difference every day by helping elderly and disabled people in the community.
This is a fixed-term position to provide maternity leave cover for a substantive postholder. The contract is expected to last approximately 12 months from commencement, although the exact end date will depend on the return of the postholder from maternity leave.
What you’ll be doing
As a Customer Service Advisor, you’ll be the first point of contact for all our services, which mostly include home repairs and support for elderly and disabled clients. Every call, email, or visit is an opportunity to make a real difference. You’ll be responsible for:
- Assessing enquiries: istening carefully to clients and health professionals to understand their needs and determining the best way we can help.
- Managing Handyperson bookings: Coordinating and scheduling jobs, maintaining clear diaries, and ensuring smooth communication between the Customer Service and Handyperson teams. This includes handling changes and rescheduling appointments when needed, keeping clients informed promptly.
- Handling complaints: Resolving issues related to Handyperson jobs where possible, and escalating to line manager when necessary.
- Passing on other enquiries: Identifying queries that are more suitable for the Project Management Team and logging new requests in the CRM system for follow-up.
- Maintaining accurate records in Microsoft 365 and CRM systems, ensuring all interactions are logged for transparency and continuity.
- Building strong working relationships with colleagues, contractors, and health professionals to support seamless service delivery.
Full Job Description and Person Specification can be downloaded here: Customer Service Advisor JD_2025.pdf
What we are looking for
- Someone who believes in our mission and is genuinely motivated to make a difference.
- A natural inclination or passion for supporting elderly and disabled people.
- Experience in customer service with excellent communication and organisation skills.
- Confidence using Microsoft 365, CRM systems, and scheduling tools.
- A team player who thrives in a supportive, purpose-driven environment.
- Able to work from our Bristol office for most of the week (minimum 3 days).
Additional information
- Location: Bristol office (minimum 3 days per week)
- Salary: £26,227
- Hours: 37.5 per week (Monday to Friday)
- Contract types: This is a fixed-term position to provide maternity leave cover for a substantive postholder. The contract is expected to last approximately 12 months from commencement, although the exact end date will depend on the return of the postholder
from maternity leave. - Disclaimer: We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.
Benefits
- Holidays: 25 days pa, increasing to 28 days after 3 years’ service, plus bank holidays.
- Private Pension Scheme, contributory at up to 5% of salary, with employer contribution of a maximum 7.5%
- Death In Service Scheme.
- EAP.
- Company-wide events.
- Cycle to work scheme.
- Enhanced parental leave (subject to eligibility).
- Enhanced sickness leave.
- Continuous learning and development.
This isn’t the typical customer service role – here, you’ll be at the heart of our community support, coordinating, problem-solving, and making a real impact every day. If you’re ready to trade soulless corporate service for a role that truly matters, we want to hear from you!
