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- Tasks: Lead quality improvement and ensure high standards of care across our homes.
- Company: We Care Group, a family-run business dedicated to personalised care.
- Benefits: Competitive pay, flexible hours, free uniforms, and a supportive work environment.
- Other info: Join a diverse workplace that values compassion, respect, and personal growth.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Clinical leadership experience and knowledge of CQC regulations required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote
To lead and continuously improve the quality function at We Care Group and Summit Care Group, ensuring all services meet or exceed regulatory requirements and deliver high-quality, person‑centred care. This role provides strategic leadership and operational oversight of the quality governance framework, CQC compliance, and clinical standards across the organisation. Please note this role is national across all of our care homes within the North West and North of England.
About The Role
- Strategic Leadership
- Deliver a group‑wide strategy for quality improvement, regulatory compliance, and safety assurance.
- Advise the COO on quality performance, emerging risks, and improvement priorities.
- Foster a culture of continuous improvement, accountability, and learning across all care services.
- Quality and Governance Oversight
- Lead the Regional Quality Nurse team to deliver regular quality audits, compliance visits, and thematic reviews.
- Monitor and respond to external inspections (e.g., CQC, LA, etc.) and ensure that robust action plans are in place and effectively monitored.
- Ensure that services are prepared for inspection and maintain good or outstanding ratings.
- Drive improvements in clinical governance, safeguarding, infection prevention, medication management, and care planning.
- Governance and Reporting
- Lead the design and maintenance of the Group’s quality governance framework, policies, procedures and systems.
- Produce high‑quality reports and dashboards for the COO, regulators, and stakeholders.
- Establish and chair a cross‑functional Quality, Safety & Safeguarding Group to drive continuous improvement and assurance across all services and strengthen governance across the organisation.
- People Leadership
- Provide visible and supportive leadership to the Quality Team, promoting development, accountability, and resilience.
- Work collaboratively with Home Managers, the Operations team, and other functional leaders.
- Support learning from incidents, complaints, and safeguarding referrals through root cause analysis and thematic learning.
Essential
- Clinical leadership experience in adult social care or a related healthcare setting.
- In‑depth knowledge of CQC regulations, and quality improvement methodologies.
- Demonstrated success in improving service quality and compliance at scale.
- Excellent communication, influencing, and people management skills.
- Registered Nurse (RGN/RMN/RNLD) or relevant professional qualification.
Desirable
- Experience of working across multiple services or regional operations.
- Additional qualifications in quality improvement or leadership (e.g., ILM).
Values And Behaviours
- Commitment to compassionate, resident‑centred care.
- Role model for company values of Family, Honesty and Respect.
- Collaborative, proactive, and supportive leadership style.
About The Company
We treat all of our residents as individuals. We care about their unique needs as well as their likes and dislikes, hobbies and past times. We make sure every one of our residents is provided with a completely personalised care plan; giving them dignity, choice and independence in a home from home environment. Our reputation is built on more than 15 years of experience in care and we work hard to make sure that all of our homes provide a safe, homely and happy setting for residents – we want our homes to be their homes. This also means that all of our 30 homes are completely unique, designed to meet the individual needs of our residents and make the most of the home environment and its surroundings. Each home has a dedicated team delivering round‑the‑clock care to meet the varying and often complex needs of our residents. We continually invest in our homes and this, as well as our rigorous quality and safety standards, enables us to ensure our homes meet our exceptionally high standards and deliver the best support and care to residents.
Company Culture
As a family run business, we treat our people like they deserve to be treated; with dignity, compassion and respect. The principles of equality and inclusion are at the heart of everything we do and we are committed to creating a workplace community where everyone is treated fairly and which is representative of the people that we support. We work hard to create a caring and welcoming environment for our residents based on our core values of privacy, independence, dignity and choice. We do the same for our people; nurturing their talents and celebrating their uniqueness to create a diverse, inclusive workplace where there are opportunities for everyone to grow and thrive. We want our people to be themselves; bringing their best self to work so that they can provide the best care. That’s why we have a dedicated training course in equality and inclusion for our teams and operate a fair and open recruitment process. We also offer competitive rates of pay, flexible working hours, free uniforms and a range of benefits. And we want you to be part of our future, helping us to grow as a family and put our residents and team members at the heart of everything we do.
Closing Date: Sunday 3rd May 2026
Contract Type: fulltime
Salary: Based on Experience
Quality, Risk & Governance Director (North West and Yorkshire) in Liverpool employer: We Care Group & Summit Care Group
Contact Detail:
We Care Group & Summit Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality, Risk & Governance Director (North West and Yorkshire) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend industry events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality and governance, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven quality improvements or managed teams effectively. This will demonstrate that you’re not just a fit for the role, but a potential game-changer for their organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our family and contributing to the amazing work we do in care.
We think you need these skills to ace Quality, Risk & Governance Director (North West and Yorkshire) in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality improvement and compliance. We want to see how your skills align with our mission of delivering high-quality, person-centred care.
Showcase Your Leadership Skills: As a Quality, Risk & Governance Director, you'll need to demonstrate your clinical leadership experience. Share specific examples of how you've led teams or projects that improved service quality and compliance in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your achievements and how they relate to the role. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at We Care Group & Summit Care Group
✨Know Your Regulations
Make sure you brush up on CQC regulations and quality improvement methodologies. Being able to discuss these confidently will show that you understand the landscape of care services and can lead effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've fostered a culture of continuous improvement and accountability in your previous roles. Highlighting your people management skills will resonate well with the interviewers, especially since they value compassionate leadership.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific challenges related to quality governance and compliance. Think through potential scenarios and how you would respond, demonstrating your strategic thinking and problem-solving abilities.
✨Align with Company Values
Familiarise yourself with the company's core values of Family, Honesty, and Respect. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your work.