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- Tasks: Lead a team, drive performance, and deliver exceptional customer service in a fast-paced environment.
- Company: Join the UK's favourite car-buying service that's expanding rapidly!
- Benefits: Competitive salary, bonuses, gym discounts, and structured progression opportunities.
- Why this job: Make an impact in a dynamic role with plenty of growth potential.
- Qualifications: Customer-focused, target-driven, and excellent communication skills required.
- Other info: Enjoy team events, extra holidays, and a supportive work culture.
The predicted salary is between 27350 - 34370 £ per year.
Salary: £27,350 (OTE £34,470)
Bonus: Fantastic Annual bonus based on company performance
Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.
We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team. Don't worry if you don’t know anything about cars, we will teach you everything you need to know and so much more.
Responsibilities:
- Model high performance buying cars whilst supporting the regional manager in driving performance.
- Be the main point of contact for our customers.
- Contact customers and prioritise your diary to achieve appointments and meet targets.
- Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.
- Always deliver exceptional customer service.
- Assist the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
- Perform Branch Standard checks when visiting locations.
- Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
- Report any potential threat to the business to your Divisional Manager.
- Ensure all diaries/rotas are set up as per the company instruction.
- Ensure all purchases are completed as per the company standard.
- Provide temporary cover within other regions in the Division.
- Complete all necessary tasks as set out by HR.
- Assist in the completion of purchases when required.
Requirements:
- A current full UK manual driving license.
- Experience of working in a target driven environment.
- Customer-focused with excellent communication skills and telephone manner.
- Ability to work well under pressure and by yourself (lone working).
- Ability to organise and prioritise own workload.
- Be able to build lasting relationships with clients/customers.
- Excellent administration and IT skills.
Extra Benefits:
- Discounted Gym Membership.
- Team social events budget available to all!
- Monthly & Annual Bonuses, Incentives & Rewards.
- Accrue Extra Holidays for Length of Service!
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Pension Scheme.
- Structured Progression Programmes & Pay Increases.
The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.
Senior Branch Manager Designate in New Malden employer: We Buy Any Car
Contact Detail:
We Buy Any Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Branch Manager Designate in New Malden
✨Tip Number 1
Get to know the company inside out! Research WBAC, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your customer service skills and experience in a target-driven environment. Make sure you can share specific examples of how you've excelled in similar roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the WBAC family.
We think you need these skills to ace Senior Branch Manager Designate in New Malden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Branch Manager Designate role. Highlight your customer service experience and any target-driven achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Tell us why you want to join our team and how you can contribute to our success.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at We Buy Any Car
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them the UK's favourite car-buying service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Senior Branch Manager Designate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Your Leadership Potential
Since this role involves supporting the Regional Manager and leading a team, be ready to discuss your leadership style. Share specific instances where you've coached or mentored colleagues, and how you’ve contributed to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you had to prioritise tasks or manage your time effectively, and be ready to explain your thought process and the outcomes.
