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- Tasks: Lead a team, drive performance, and deliver exceptional customer service in a fast-paced environment.
- Company: Join the UK's favourite car-buying service, expanding rapidly with over 500 branches.
- Benefits: Enjoy competitive salary, bonuses, gym discounts, and structured progression opportunities.
- Why this job: Be part of a dynamic team and make a real impact in a growing company.
- Qualifications: Customer-focused with excellent communication skills and experience in target-driven environments.
- Other info: Great social events, extra holidays for service, and a supportive work culture.
The predicted salary is between 27350 - 34470 £ per year.
Salary: £27,350 (OTE £34,470)
Bonus: Fantastic Annual bonus based on company performance
Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.
We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team. Don't worry if you don’t know anything about cars, we will teach you everything you need to know and so much more.
Responsibilities:
- Model high performance buying cars whilst supporting the regional manager in driving performance.
- Be the main point of contact for our customers.
- Contact customers and prioritise your diary to achieve appointments and meet targets.
- Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.
- Always deliver exceptional customer service.
- Assist the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
- Perform Branch Standard checks when visiting locations.
- Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
- Report any potential threat to the business to your Divisional Manager.
- Ensure all diaries/rotas are set up as per the company instruction.
- Ensure all purchases are completed as per the company standard.
- Provide temporary cover within other regions in the Division.
- Complete all necessary tasks as set out by HR.
- Assist in the completion of purchases when required.
Requirements:
- A current full UK manual driving license.
- Experience of working in a target driven environment.
- Customer-focused with excellent communication skills and telephone manner.
- Ability to work well under pressure and by yourself (lone working).
- Ability to organise and prioritise own workload.
- Be able to build lasting relationships with clients/customers.
- Excellent administration and IT skills.
Extra Benefits:
- Discounted Gym Membership.
- Team social events budget available to all!
- Monthly & Annual Bonuses, Incentives & Rewards.
- Accrue Extra Holidays for Length of Service!
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Pension Scheme.
- Structured Progression Programmes & Pay Increases.
The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.
Senior Branch Manager Designate in Leicester employer: We Buy Any Car
Contact Detail:
We Buy Any Car Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Branch Manager Designate in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Senior Branch Manager Designate role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your experience and how it aligns with the role. Keep it engaging and show your passion for customer service and driving performance.
✨Tip Number 3
Don’t shy away from social media! Use platforms like LinkedIn to showcase your skills and connect with industry professionals. Follow companies you’re interested in, including us at StudySmarter, and engage with their content to get noticed.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team at WBAC!
We think you need these skills to ace Senior Branch Manager Designate in Leicester
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're excited about the role and ready to dive into the world of car buying, even if you’re new to it. A bit of personality goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or target-driven environments. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Senior Branch Manager Designate role. Be specific about your experiences and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at We Buy Any Car
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Senior Branch Manager Designate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and what the outcomes were.
✨Demonstrate Leadership Qualities
You’ll be supporting the regional manager and leading a team, so be ready to discuss your leadership style. Think of instances where you provided feedback or coaching to colleagues, and how that contributed to team success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice responses to common scenarios related to managing a branch, handling customer complaints, or meeting sales targets.