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For Companies At a Glance
- Tasks: Lead a team, drive performance, and deliver exceptional customer service in a fast-paced environment.
- Company: Join the UK's favourite car-buying service, expanding rapidly with over 500 branches.
- Benefits: Enjoy competitive salary, bonuses, gym discounts, and structured career progression.
- Why this job: Make an impact in a dynamic role while learning about the automotive industry.
- Qualifications: Full UK driving license and experience in a target-driven, customer-focused role.
- Other info: Great opportunities for personal growth and team social events await you!
The predicted salary is between 27350 - 34470 £ per year.
Overview
About The Role
Job: Senior Branch Manager Designate
Salary: £27,350 (OTE £34,470)
Bonus: Fantastic Annual bonus based on company performance
Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.
We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Don’t worry if you don’t know anything about cars, we will teach you everything you need to know and so much more.
Responsibilities
- First-and-foremost our Senior Branch Manager Designates must model high performance buying cars whilst also supporting the regional manager in driving performance.
- You are the main point of contact for our customers.
- Contact customers and prioritise your diary to achieve appointments and meet targets.
- Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments
- Always deliver exceptional customer service
- Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
- Performing Branch Standard checks when visiting locations.
- Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
- Reporting any potential threat to the business to your Divisional Manager
- Ensuring all diaries/rotas are set up as per the company instruction.
- Ensuring all purchases are completed as per the company standard.
- Required to provide temporary cover within other regions in the Division.
- Complete all necessary tasks as set out by HR.
- Assist in the completion of purchases when require.
Qualifications
- A current full UK manual driving license
- Experience of working in a target driven environment
- Customer-focused with excellent communication skills and telephone manner
- Ability to work well under pressure and by yourself (lone working)
- Ability to organise and prioritise own workload
- Be able to build lasting relationships with clients/customers.
- Excellent administration and IT skills
Extra Benefits
- Discounted Gym Membership
- Team social events budget available to all!
- Monthly & Annual Bonuses, Incentives & Rewards
- Accrue ExtraHolidays for Length of Service!
- Healthcare Cash Plan
- Cycle to Work scheme
- Pension Scheme
- Structured Progression Programmes & Pay Increases
The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading brand.
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Senior Branch Manager Designate employer: We Buy Any Car Ltd.
Contact Detail:
We Buy Any Car Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Branch Manager Designate
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Branch Manager Designate role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on showcasing your customer service skills and how you can drive performance – that's what they're looking for!
✨Tip Number 3
Research the company inside out! Know their values, recent news, and what makes them the UK's favourite car-buying service. This will help you tailor your responses and show you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining us at StudySmarter and ready to take on the challenge!
We think you need these skills to ace Senior Branch Manager Designate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see that you're genuinely excited about the role and our company. Share why you’re passionate about customer service and how you can contribute to our growing team.
Tailor Your CV: Make sure your CV is tailored to the Senior Branch Manager Designate role. Highlight relevant experience, especially in target-driven environments, and showcase your communication skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at We Buy Any Car Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them the UK's favourite car-buying service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Senior Branch Manager Designate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Leadership Qualities
Since you'll be supporting the Regional Manager and leading a team, it's important to showcase your leadership skills. Think of instances where you've motivated others or provided constructive feedback. Be ready to discuss how you can help develop your colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to questions like, 'How would you handle a dissatisfied customer?' or 'What steps would you take to meet your targets?' This will help you think on your feet during the interview.
