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- Tasks: Support clients and coordinate website updates for a dynamic tech company.
- Company: Join We Build Trades, a leader in digital marketing for trade businesses.
- Benefits: Competitive salary, performance bonuses, and a fun office environment.
- Why this job: Make a real impact by helping businesses thrive online with high-quality websites.
- Qualifications: Experience with websites and strong communication skills are essential.
- Other info: Enjoy a collaborative culture with opportunities for career growth.
The predicted salary is between 28000 - 32000 £ per year.
We are looking for a Client Success & Web Support Coordinator to support client communication and assist with the coordination and execution of website-related updates for We Build Trades. This role sits between clients and the internal web and marketing teams, helping ensure website updates, content changes, and support requests are handled efficiently and professionally. Many of our clients rely on their websites as a key part of their marketing systems. This means they often require ongoing updates, adjustments, or support to keep their websites running smoothly and performing effectively.
The Client Success & Web Support Coordinator will act as a central point of coordination for website-related client requests, ensuring tasks are clearly organised, communicated internally, and completed to a high standard. This role is ideal for someone who enjoys working with clients, organising tasks, supporting digital projects, and helping maintain high-quality websites. You will work closely with the Account Management Team, Web Development Team, Marketing Team, and CRM Team to ensure website updates are delivered efficiently while maintaining a positive and professional client experience. This position is office-based with no hybrid or remote working options.
Key Responsibilities- Client Communication & Support
- Act as a key point of contact for clients who require website updates, support, or assistance.
- Respond to client requests relating to website content, updates, or changes.
- Ensure communication with clients remains clear, structured, and professional at all times.
- Maintain strong relationships with clients through consistent communication and reliable support.
- Website Update Support
- Assist with smaller website tasks that do not require full development work.
- Ensure all changes are implemented carefully and accurately.
- Support the web team by handling smaller requests so developers can focus on larger projects.
- Website Project Coordination
- Coordinate website-related tasks between clients and the web development team.
- Document client requests clearly and ensure all required information is captured before work begins.
- Track the progress of website tasks and ensure deadlines are met where possible.
- Quality Checking & Website Standards
- Review website updates before they are published or delivered to clients.
- Raise any potential issues with the web team before changes go live.
- Client Success Support
- Support the Client Account Managers by helping ensure clients receive a positive and responsive experience.
- Help maintain strong long-term relationships with clients through helpful and proactive support.
- Internal Collaboration
- Work closely with multiple internal teams including Web Development, Marketing, Account Management, and CRM & Automation.
- Provide updates internally when tasks are completed or when issues arise.
- Process Improvement & Workflow Organisation
- Identify opportunities to improve how website requests are managed internally.
- Assist in building scalable processes that allow the business to support more clients without reducing service quality.
- Experience working with websites or website content management systems.
- Strong organisational skills with the ability to manage multiple tasks and requests.
- Excellent communication skills when working with clients.
- Strong attention to detail when reviewing website content and updates.
- Experience using website platforms such as WordPress, Wix, Shopify, Webflow or similar CMS platforms.
- Friendly, professional, and client-focused.
- Highly organised with strong attention to detail.
- Proactive and reliable when managing tasks.
- Motivated to improve processes and maintain high standards.
- Salary Range: £28,000 – £32,000 per annum.
- Performance bonus opportunities.
- Career growth within a fast-growing company.
- Full training provided on internal systems and processes.
- Fun, dynamic work environment including collaborative office culture.
- Watch the Video Above.
- Online application (Pre-qualification).
- Short Zoom interview (Qualified applicants only).
- In-person interview with an on-site assessment.
Ready to support client success and keep websites running smoothly? Apply now as our Client Success & Web Support Coordinator and help deliver reliable digital support for trade businesses across the UK.
Client Success & Web Support Coordinator in Birmingham employer: We Build Trades Ltd.
Contact Detail:
We Build Trades Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Web Support Coordinator in Birmingham
✨Tip Number 1
Get to know the company inside out! Watch that video and read the job description thoroughly. It’ll help you understand their vibe and what they’re looking for, so you can tailor your approach when you get in touch.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider info and make you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Prepare for that Zoom interview! Think about how you can showcase your communication skills and organisational abilities. Have examples ready that demonstrate how you’ve successfully managed client requests or coordinated projects in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and supporting client success at We Build Trades.
We think you need these skills to ace Client Success & Web Support Coordinator in Birmingham
Some tips for your application 🫡
Watch the Intro Video: Before diving into your application, make sure to check out the short video about us. It’ll give you a solid understanding of who we are and what we do, which can really help you tailor your application.
Read the Job Description Thoroughly: We can't stress this enough! Make sure you read the entire job description carefully. It’s packed with important details about what we’re looking for, and it’ll help you highlight your relevant skills in your application.
Show Off Your Communication Skills: Since this role is all about client communication, make sure your application reflects your ability to communicate clearly and professionally. Use examples from your past experiences to demonstrate how you’ve successfully managed client relationships.
Apply Through Our Website: When you're ready to apply, head over to our website. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at We Build Trades Ltd.
✨Know the Company Inside Out
Before your interview, make sure you watch the video and read through the job description thoroughly. Understand what We Build Trades does and how they support their clients. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Be ready to discuss how you would handle client communication, manage requests, and ensure a smooth workflow. Use examples from your past experiences to demonstrate your problem-solving skills and client-focused approach.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to talk about how you manage multiple tasks and prioritise effectively. You could even bring a simple example of a project or task list you've used in the past to illustrate your process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for project management, or how they measure client success. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.