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- Tasks: Lead a team to manage complaints and deliver top-notch customer service.
- Company: A leading housing association dedicated to customer impact.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while leading a dynamic team.
- Qualifications: Experience in team management and strong problem-solving skills.
- Other info: Join a supportive environment focused on excellence and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing association is seeking a Resolutions Team Manager in Greater London. The role involves leading a team of complaint handlers to ensure high-quality complaint management services.
Responsibilities include:
- Meeting KPIs
- Managing relationships with stakeholders
- Implementing effective solutions
Candidates should have experience in managing large teams, effective problem-solving skills, and a commitment to excellent customer service. This position offers a hybrid working model with a focus on team leadership and customer satisfaction.
Resolutions Team Leader - Hybrid, Customer Impact employer: We build homes for sale or rent across the country
Contact Detail:
We build homes for sale or rent across the country Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolutions Team Leader - Hybrid, Customer Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and complaint management. We can role-play with a friend to boost our confidence and nail those responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you turned complaints into solutions. We want to highlight how we can make a real impact on customer satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Resolutions Team Leader - Hybrid, Customer Impact
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams. We want to see how you've led others to success and tackled challenges head-on.
Focus on Customer Service: Since this role is all about customer impact, share specific examples of how you've provided excellent service in the past. We love seeing candidates who are passionate about making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points shine through. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Stuff
Make sure you understand the role of a Resolutions Team Leader inside out. Familiarise yourself with the key responsibilities, like managing complaint handlers and meeting KPIs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved complex issues. Highlight your problem-solving skills and how you've maintained excellent customer service. This will demonstrate your capability to manage a large team effectively.
✨Understand Stakeholder Relationships
Research the housing association and its stakeholders. Be ready to discuss how you would manage these relationships and implement effective solutions. Showing that you can navigate these dynamics will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team's current challenges or the company's approach to customer satisfaction. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and work style.
