At a Glance
- Tasks: Respond to emergency calls and provide vital support to vulnerable individuals.
- Company: Join L&Q, a leading housing association dedicated to community welfare.
- Benefits: Enjoy 25 days annual leave, health plans, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and basic DIY skills are essential.
The predicted salary is between 23894 - 23894 £ per year.
Contract Type: 2x 6 months Fixed Term Contract, Part Time, 29 hours.
Salary: £23,894 Regional Salary (Pro rata - FTE - £29,867)
Grade: 3
Reporting Office: Fiona Gardens, Manchester
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required.
Working Pattern: 7.25-hour day shifts between 6 am to 9 pm, with alternate weekends and bank holidays on a rota basis. Additional payments include 50% extra for weekend shifts and 20% extra for early morning and late evening weekday shifts.
Closing Date: 13th August 2026 – 23:00
Interview Dates: Interviews will take place in person week commencing 24th August 2026.
Benefits Include: 25 days Annual Leave rising to 30 days with length of service, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
Your Impact in the Role:
- Emergency Response & Call Handling: Monitor and respond to emergency calls in our Alarm Receiving Centre (ARC), ensuring prompt and professional assistance to vulnerable clients.
- Installation & Maintenance: Install and maintain telecare alarm equipment using basic DIY skills, ensuring customers can access help at the press of a button.
- Customer Interaction & Support: Deliver exceptional customer service, assess client needs, and connect them with relevant support services through effective communication.
- Collaborative Work & Reporting: Work closely with external partners like the Police and Social Services, maintaining accurate records and adhering to data protection policies.
- Equipment Review & Emergency Visits: Conduct regular reviews of equipment and customer needs, and provide on-site assistance during emergencies using specialized tools.
- Fleet Management: Perform safety checks and maintain emergency response vehicles, ensuring they are clean, stocked, and ready for use.
What You’ll Bring:
- Awareness of Vulnerable Customer Needs: Ability to identify barriers faced by older and vulnerable clients and provide appropriate support.
- Excellent Customer Service Skills: With relevant practical experience in a customer-focused environment.
- Strong Communication & Interpersonal Skills: To interact effectively with customers, colleagues, and external partners.
- Basic DIY Skills: Competency in using tools for installing and maintaining telecare equipment.
- Full UK Driving License: Essential for responding to emergency callouts – you will be provided with a vehicle to move between sites.
DBS: For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team.
About L&Q: We’re one of the UK’s leading housing associations and developers. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.
Telecare Response Officer - 8066 in Manchester employer: We build homes for sale or rent across the country
L&Q is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where diversity and inclusion are celebrated. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for professional development, L&Q fosters an environment where talent can thrive and make a meaningful impact in the community. Located in vibrant areas like London and Manchester, this role provides the chance to lead innovative talent development programmes while enjoying a flexible hybrid working model.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer - 8066 in Manchester
✨Get Involved in Local EMS Events
Joining local EMS events or volunteer groups can really put you in touch with people in the field. It’s a great way to meet professionals, learn more about the job, and maybe even snag a reference when you’re hunting for that part-time gig at We build homes for sale or rent across the country.
✨Connect with Your Community
Don’t underestimate the power of your community! Attend health fairs, speak at schools, or participate in local safety workshops. These connections can lead you to potential part-time opportunities in emergency medical services and increase your visibility in the field.
✨Leverage Your Training
Use your certifications to your advantage! Many part-time EMS roles look for specific qualifications or training. Make sure to highlight these on your profile and during your interviews; it shows you’re serious about your career and ready to step into a role at We build homes for sale or rent across the country.
✨Reach Out to Local Services Directly
Sometimes the best opportunities are just a conversation away. Don’t hesitate to reach out directly to local EMS providers. You can express your interest in part-time roles, and who knows? You might even get a chance to chat about current openings or upcoming shifts.
We think you need these skills to ace Telecare Response Officer - 8066 in Manchester
Some tips for your application 🫡
Show Off Your Certifications:In the emergency medical services field, having the right certifications like CPR, First Aid, or a Basic Life Support certificate can really set you apart. Make sure to include these on your CV and mention any relevant courses you've done, as it shows your commitment and readiness for the role!
Highlight Relevant Experience:Whether it’s volunteer work or previous roles in EMS, detail your hands-on experience in your application. Talk about specific situations where you’ve had to think on your feet or worked as part of a team—these snippets tell us you're prepared for the unpredictable nature of EMS work, especially part-time where flexibility can be key.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about EMS. Be sure to convey your motivation for joining We build homes for sale or rent across the country and how the part-time nature of the role fits perfectly with your goals—this can really resonate with us as we look for proactive team members!
Be Clear on Your Availability:Since this is a part-time position, it's super important to specify your availability in your application. Let us know which shifts you can cover and if there are any specific days you prefer, so we can gauge how well we can fit you into our team at We build homes for sale or rent across the country.
How to prepare for a job interview at We build homes for sale or rent across the country
✨Brush Up on Your EMS Skills
Make sure you're up to date with the latest emergency medical protocols and practices, as these are likely to come up in your interview for a part-time position. Review any key skills pertinent to the role, such as CPR, first aid techniques, and use of medical equipment. Demonstrating that you can handle high-pressure situations will show that you're the right fit for the team at We build homes for sale or rent across the country.
✨Know Your Tools and Tech
Familiarise yourself with the specific tools and technology used in the EMS field, like defibrillators and assessment software. If possible, try to get insights about the equipment used by We build homes for sale or rent across the country—this can show your eagerness to adapt quickly. Discuss any experience you have with these tools during your interview.
✨Show Your Commitment to Part-Time Work
Since you're applying for a part-time role, be prepared to express your flexibility and enthusiasm for fitting this job into your life. Share how your current commitments complement your availability and why you’re motivated to work in emergency medical services even on a part-time basis.
✨Scenario-Based Questions Are Key
Expect scenario-based questions during the interview that test your ability to respond to emergencies. Think through some common situations you might face on the job at We build homes for sale or rent across the country and how you would handle them. This will not only prepare you for the questions but also help you convey your quick-thinking skills.
