At a Glance
- Tasks: Support vulnerable customers by upgrading their telecare systems and providing essential assistance.
- Company: Join L&Q, a leading housing association dedicated to quality living.
- Benefits: Enjoy 25 days annual leave, health plans, and paid volunteering days.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service skills and a full driving licence required.
The predicted salary is between 26225 - 26225 £ per year.
Contract Type: Fixed Term 6 months, Part Time, 29 hours
Salary: £26,225 per annum pro rata
Reporting Office: Fiona Gardens, Manchester
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: Monday, Tuesday, Thursday & Friday. 9:15am to 5:00pm or 8:30am to 4:15pm
Benefits Include:
- 25 days Annual Leave rising to 30 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Excellent pension plan and non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
If you are a caring individual and have a passion for supporting the most vulnerable in society, apply today to join L&Q Living.
The TrustCall service aims to give customers and their families peace of mind through the knowledge there is always help available at the press of a button. The team provides alarm call handling, telecare equipment, CCTV and out of hours repairs call handling.
This role will support the digital upgrade of L&Q Living’s Telecare system. We are upgrading our alarm service with new fully digital alarm units, capable of improved communication with our new digital call centre. This will involve visiting clients' properties to exchange old analogue equipment for new Digital enabled kit. Only basic technical knowledge will be required for installation, as most items are ‘plug and play’, however full training and support will be given with this.
You will be required to plan your own workload, book appointments with customers over the phone, travel to properties in a company vehicle to exchange, install and test equipment at the agreed times.
Your impact in the role:
- You will be enabling the digital upgrade of our service throughout Trafford
- Future proofing safety and security for our customers via a new improved service
- Providing help, information, support and reassurance to customers in a time of change
- Ensuring accurate record keeping and updating of paper documentation and CRM system on a daily basis
What you'll bring:
- Excellent customer service skills with relevant practical work experience in a customer focused environment
- An awareness of issues and barriers older and vulnerable customers face with the ability to identify the needs of others and provide support and guidance
- Excellent communication and interpersonal skills with the ability to make people feel at ease
- Effective time management and organisational skills
- Full current driving licence
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Telecare Response Officer - 7822 in Manchester employer: We build homes for sale or rent across the country
L&Q is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee well-being, we offer generous benefits such as 25 days of annual leave, a comprehensive health cash plan, and opportunities for personal growth through volunteering. Join us in Manchester as a Telecare Response Officer, where you will play a vital role in enhancing the safety and security of our communities while enjoying a fulfilling work-life balance.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer - 7822 in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values and mission, especially around supporting vulnerable communities. This will help you connect your passion for helping others with what they stand for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in this role, and don’t forget to highlight any relevant experience you have.
✨Tip Number 3
Show your personality! During the interview, let your genuine caring nature come through. Share stories that demonstrate your ability to support and reassure customers, especially those who are older or vulnerable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great fit for the Telecare Response Officer position.
We think you need these skills to ace Telecare Response Officer - 7822 in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Telecare Response Officer role. We want to see how you can bring value to our TrustCall team!
Showcase Your Customer Service Skills:Since this role is all about supporting vulnerable customers, emphasise your customer service experience. Share specific examples of how you've made a difference in previous roles – we love hearing those stories!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in today!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Telecare Response Officer role. Familiarise yourself with the responsibilities, especially around customer service and technical support for digital equipment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about supporting vulnerable customers, be ready to share examples from your past experiences where you've provided excellent customer service. Think of specific situations where you made a positive impact on someone's day or helped them through a tough time.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you successfully communicated complex information to someone who needed reassurance or guidance.
✨Plan Your Journey and Be Punctual
As a mobile worker, being punctual is crucial. Plan your route to the interview location in advance and aim to arrive early. This not only shows your time management skills but also gives you a moment to relax and gather your thoughts before the interview starts.
