At a Glance
- Tasks: Respond to emergency calls and provide vital support to vulnerable individuals.
- Company: Join L&Q Living, a leading housing association dedicated to community welfare.
- Benefits: Enjoy 25 days annual leave, health plans, and a supportive work environment.
- Other info: Flexible shifts with opportunities for career growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and basic DIY skills are essential.
The predicted salary is between 26712 - 28879 £ per year.
Contract Type: Fixed Term, 12 months FT, 36.25 hours and Permanent FT 36.25 hours
Salary: £26,712 to £28,879 per annum depending on experience
Reporting Office: Fiona Gardens, Manchester
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: 7.25-hour day shifts between 6 am to 9 pm, with alternate weekends and bank holidays on a rota basis. Additional payments include 50% extra for weekend shifts and 20% extra for early morning and late evening weekday shifts.
Closing Date: 8th June 2026
Interview Dates: 15/16/18th June 2026
Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks)
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join Our Trustcall Team at L&Q Living
Our Trustcall service is more than just an alarm response team it's a lifeline for vulnerable individuals across Trafford. Our Alarm Receiving Centre (ARC) and Control Room play a critical role in ensuring that help is always just a button press away, providing peace of mind to thousands of clients and their families.
Eager to work in a state-of-the-art control room with a supportive team? Looking to be part of a team that provides critical support to vulnerable adults where your quick thinking can save lives? Benefit from an attractive shift pattern that balances the demands of this challenging role with your personal and professional life?
If this sounds like you, L&Q Living offers the perfect opportunity to grow your career while making a real impact.
Your Impact in the Role:
- Emergency Response & Call Handling: Monitor and respond to emergency calls in our Alarm Receiving Centre (ARC), ensuring prompt and professional assistance to vulnerable clients.
- Installation & Maintenance: Install and maintain telecare alarm equipment using basic DIY skills, ensuring customers can access help at the press of a button.
- Customer Interaction & Support: Deliver exceptional customer service, assess client needs, and connect them with relevant support services through effective communication.
- Collaborative Work & Reporting: Work closely with external partners like the Police and Social Services, maintaining accurate records and adhering to data protection policies.
- Equipment Review & Emergency Visits: Conduct regular reviews of equipment and customer needs, and provide on-site assistance during emergencies using specialized tools.
- Fleet Management: Perform safety checks and maintain emergency response vehicles, ensuring they are clean, stocked, and ready for use.
What You’ll Bring:
- Awareness of Vulnerable Customer Needs: Ability to identify barriers faced by older and vulnerable clients and provide appropriate support.
- Excellent Customer Service Skills: With relevant practical experience in a customer-focused environment.
- Strong Communication & Interpersonal Skills: To interact effectively with customers, colleagues, and external partners.
- Basic DIY Skills: Competency in using tools for installing and maintaining telecare equipment.
- Full UK Driving License: Essential for responding to emergency callouts.
DBS: For this post the successful candidate will need to apply for or be in possession of a Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.
Telecare Response Officer - 21st May 26 - 7839 in Manchester employer: We build homes for sale or rent across the country
L&Q Living is an exceptional employer, offering a supportive work culture where employees can make a meaningful impact on the lives of vulnerable individuals in Trafford. With competitive benefits including generous annual leave, a robust pension plan, and opportunities for personal growth, our team thrives in a state-of-the-art control room environment that balances professional demands with personal well-being. Join us to be part of a diverse and inclusive workplace that values your skills and fosters career development while ensuring peace of mind for our clients.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Response Officer - 21st May 26 - 7839 in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q Living and their Trustcall service. Understanding their mission and values will help you connect better during the interview.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your passion for helping others! As a Telecare Response Officer, you'll be making a real difference in people's lives. Be sure to share any relevant experiences that highlight your commitment to customer service and support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at L&Q Living.
We think you need these skills to ace Telecare Response Officer - 21st May 26 - 7839 in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Telecare Response Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with vulnerable clients, emphasise any relevant experience you have in customer service. Share specific examples of how you've provided support or assistance in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the team!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than expected. Head over to our website and get your application in!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telecare Response Officer. Familiarise yourself with the key tasks like emergency response, customer interaction, and equipment maintenance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with vulnerable clients, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided exceptional support or resolved issues effectively. This will highlight your ability to connect with clients and meet their needs.
✨Demonstrate Your DIY Competence
As part of the job, you'll need basic DIY skills for installing and maintaining telecare equipment. Be ready to talk about any relevant experience you have with tools or similar tasks. If you can, mention a time when you successfully completed a DIY project, as it shows your practical abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your quick thinking and problem-solving skills, especially in emergency situations. Practice responding to hypothetical scenarios related to the role, such as how you would handle a distressed client or a technical issue with the equipment. This will help you feel more confident during the interview.
