At a Glance
- Tasks: Lead and mentor a diverse team in grounds maintenance while ensuring quality service delivery.
- Company: Join L&Q, a leading housing association dedicated to creating vibrant communities.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference by coaching others and enhancing community spaces.
- Qualifications: Experience in grounds maintenance and strong communication skills are essential.
The predicted salary is between 30387 - 30387 £ per year.
Contract Type: Permanent full time 36.25 hours per week
Salary: From £30,387 per annum depending on experience
Grade: 6
Reporting Office: Manchester, Trafford
Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required
Working Pattern: 8 to 4pm
Closing Date: 9th June 2026 at 11pm
Interviews will be held on 16th June at Clean Start office Trafford Manchester
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Join our Grounds Maintenance Team at L&Q:
Working as part of our Grounds Maintenance team, you will work alongside other operatives and undertake grounds maintenance services to all contracted sites which include all aspects of hard/soft landscaping such as; grass cutting, spraying for weed suppression, clearing leaf fall and removal of unwanted growth from trees.
This role takes ownership for coaching staff with complex behaviours, building their technical, behavioural and life skill capacity through role modelling and coaching. Operatives under their charge may be inexperienced with employment, suffer from complex trauma, and present with behavioural challenges. Key responsibilities are to support behaviour modification whilst training Grounds Maintenance competencies into Operatives and delivering services to customers. Operational Mentors shoulder responsibility for the team on site performing quality control and ensuring the team meet SLA to prevent service failure.
Your impact in the role:
As an Operational Mentor you will be tasked with leading the local team on site, mentoring volunteers and new staff members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery. We have a very clear mission statement, We create clean, safe and attractive communities, a place which our customer can call home.
What you'll bring:
- Good understanding of relevant health and safety regulations in an Estates environment
- Relevant Grounds Maintenance experience
- Knowledge of recording the use of vibration (HAV) when using machines
- Excellent customer service and communication skills
- Experience of using equipment to maintain green spaces
- Positive can-do attitude
- Flexible approach to working hours, particularly in the summertime
- Full, clean driving licence and ideally hold a PA01 and PA06 pesticide licence
- Knowledge of COSHH law and experience of using mobile devices, such a tablet, is beneficial.
DBS:
For this post the successful candidate will need to apply for or be in possession of an Enhanced plus Adult workforce Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Operational Mentor Grounds Maintenance - 7853 in Manchester employer: We build homes for sale or rent across the country
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee growth and well-being. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for volunteering, employees are empowered to thrive both personally and professionally. Located in Manchester, the role of Operational Mentor in Grounds Maintenance allows you to make a meaningful impact in diverse communities while fostering a positive environment for team development and customer satisfaction.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Mentor Grounds Maintenance - 7853 in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their mission to create clean, safe communities.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Operational Mentor, especially your skills in coaching and behaviour modification.
✨Tip Number 3
Show your passion for grounds maintenance! During the interview, share specific examples of your past work in landscaping or customer service. Highlight your positive attitude and flexibility, especially during busy summer months.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Operational Mentor Grounds Maintenance - 7853 in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Operational Mentor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s your customer service skills or your knowledge of health and safety regulations, we want to see how you can bring value to our team.
Be Authentic:Let your personality shine through! We’re looking for someone who fits into our team culture, so don’t be afraid to show us who you are and what makes you passionate about grounds maintenance and mentoring.
Apply Early:Remember, early applications are encouraged! We might close the advert sooner than the deadline, so get your application in through our website as soon as you can to avoid missing out on this opportunity.
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Grounds
Familiarise yourself with the key responsibilities of the Operational Mentor role. Understand the basics of grounds maintenance, including hard and soft landscaping techniques. This will help you speak confidently about your experience and how it aligns with the job.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully mentored or coached others in the past. Highlight your ability to support individuals with complex behaviours and how you've helped them develop their skills. This is crucial for demonstrating your fit for the role.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety regulations, especially those related to grounds maintenance. Be ready to discuss how you ensure compliance and promote a safe working environment. This knowledge will show that you take safety seriously.
✨Emphasise Customer Service
Think of specific instances where you've delivered excellent customer service. Be prepared to discuss how you handle feedback and improve service delivery. This will demonstrate your commitment to creating positive experiences for customers, which is a key part of the role.
