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- Tasks: Provide 1st line IT support and troubleshoot tech issues for staff.
- Company: Leading housing association with a supportive team culture.
- Benefits: Flexible working, competitive benefits, and one remote day per week.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: Experience in help desk roles and strong communication skills.
- Other info: Great opportunity for career growth in a friendly environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing association is seeking a Service Desk Analyst in Manchester. The successful candidate will provide 1st line support for all staff regarding technology issues.
Responsibilities include:
- Troubleshooting hardware/software problems
- Ensuring high-quality customer service
Ideal candidates will have:
- Previous experience in a help desk role
- Familiarity with ITIL principles
- Strong communication skills
The position offers a flexible working pattern with one day remote each week, competitive benefits, and a supportive team environment.
Hybrid Service Desk Analyst - 1st Line IT Support in Manchester employer: We build homes for sale or rent across the country
Contact Detail:
We build homes for sale or rent across the country Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - 1st Line IT Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on common troubleshooting scenarios. We all know that being able to demonstrate your problem-solving skills is key in a 1st line support role. Practice makes perfect!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing past experiences. This will highlight your ability to provide high-quality customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Service Desk Analyst - 1st Line IT Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in help desk roles and any familiarity with ITIL principles. We want to see how your skills match the job description, so don’t be shy about showcasing your tech troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how your previous experiences have prepared you for this role. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our team and culture!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Tech
Brush up on common hardware and software issues you might encounter in a 1st line support role. Be ready to discuss troubleshooting steps you've taken in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise with ITIL Principles
Since familiarity with ITIL principles is mentioned in the job description, make sure you understand the basics. Be prepared to explain how these principles can improve service delivery and customer satisfaction during your interview.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with staff. Practice explaining technical concepts in simple terms, and think of examples where you've successfully resolved issues through clear communication.
✨Emphasise Customer Service
Highlight your commitment to providing high-quality customer service. Prepare examples of how you've gone above and beyond to assist users in previous roles, as this will resonate well with the hiring team looking for a supportive team member.
