At a Glance
- Tasks: Lead a dynamic team managing customer accounts and driving income recovery.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Embrace a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in reshaping income services and improving lives.
- Qualifications: Strong leadership skills and knowledge of housing income recovery required.
The predicted salary is between 42668 - 47406 € per year.
Contract Type: Fixed Term Contract 10 Months
35 hours p/w
Salary: £42,668 per annum to £47,406 per annum (Regional salary)
Reporting Office: Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 22nd May 2026
Interview Dates: w/c 1st June 2026
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver, who is committed to driving results and have an analytical mindset then this is the role for you.
You will lead a team of 5–10 income professionals managing a portfolio of up to 20,000 customer accounts and arrears worth more than £8 million. You will take a proactive approach to enhancing performance along with an innovative mindset to drive continuous improvement and introduce more effective ways of working.
You will take full responsibility for effective and proactive management of all tenancies within your Team, prioritising Highest Top Debt Arrears accounts on your team, working collaboratively with different business areas to ensure to drive the progression of the case through to resolution.
Your impact in the role:
- Lead and develop a high-performing income recovery team
- Oversee arrears from early intervention to enforcement
- Build strong partnerships with internal and external stakeholders
- Use data to drive decisions and improve outcomes
- Shape the future of income services through transformation and innovation
What you'll bring:
- Strong leadership and housing income recovery expertise
- Knowledge of Housing Law, Welfare Reform, and legal processes
- Analytical mindset and excellent communication skills
- Confidence to lead through challenges and drive results
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Housing Income Manager - 7802 in Manchester employer: We build homes for sale or rent across the country
L&Q is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a strong commitment to diversity, excellent benefits including a generous pension plan, and opportunities for innovation in the housing sector, working as a Housing Income Manager in Manchester allows you to make a meaningful impact while enjoying a healthy work-life balance through hybrid working arrangements.
Contact Detail:
We build homes for sale or rent across the country Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Manager - 7802 in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at L&Q on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching common questions for Housing Income Managers. Think about how your experience aligns with their needs, especially around leadership and income recovery expertise.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in past roles to drive decisions and improve outcomes. This will resonate well with the team at L&Q.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining the L&Q family.
We think you need these skills to ace Housing Income Manager - 7802 in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Income Manager role. Highlight your leadership skills and experience in housing income recovery, as these are key to what we’re looking for!
Showcase Your Analytical Mindset:We love data-driven decision-making! Include examples of how you've used data to improve outcomes in previous roles. This will show us that you have the analytical mindset we value.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make your achievements stand out!
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the deadline. Head over to our website and get your application in!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, welfare reform, and the legal processes involved in income recovery. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you drove results or improved performance. This will help demonstrate your capability to lead a high-performing income recovery team.
✨Data-Driven Decisions
Be ready to discuss how you've used data to inform your decisions in previous roles. Highlight any analytical tools or methods you've employed to improve outcomes, as this aligns perfectly with the analytical mindset they're looking for.
✨Build Connections
Think about how you've built strong partnerships with stakeholders in the past. Be prepared to share examples of collaboration and how it led to successful outcomes. This will show that you can work effectively across different business areas.
