At a Glance
- Tasks: Coordinate services, manage queries, and ensure exceptional customer support for residents.
- Company: Join L&Q, a leading housing association committed to social impact.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Be part of a diverse team dedicated to creating inclusive and sustainable communities.
- Why this job: Make a real difference in communities while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and experience in managing customer queries are essential.
The predicted salary is between 28000 - 28000 £ per year.
Contract Type: Permanent, Full time, 36.25 hours per week
Salary: starting from £28,000 per year dependant on experience
Grade: 5
Reporting Office: Manchester, Trafford
Working Pattern: Monday to Friday 08:00am to 4:00pm
Closing Date: Friday 29th May at 11pm
Interview Dates: W/C Monday 8th June at our office in Stretford, Manchester
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Join our Cleanstart Team at L&Q: Are you organised, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.
This is an ideal role for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results. By joining us, you’re not just stepping into an operational role — you’re becoming part of a company deeply committed to social impact.
L&Q runs a wide range of initiatives designed to support people facing disadvantage, including our award-winning CleanStart programme. CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive.
As part of Estate Services, you’ll play your part in a team that helps residents feel safe, supported and proud of where they live. You’ll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.
Your impact in the role:
- As a Central Services Coordinator, you’ll be the first point of contact for residents, staff, contractors and internal teams.
- You’ll manage a high volume of queries, schedule work for our on-site staff, maintain accurate data in our systems and help ensure we deliver a reliable, efficient and compliant service.
- You’ll work closely with Grounds Maintenance, Cleaning, Property Services, Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.
- This role is central to how we deliver services — ensuring customers receive fast, consistent and high-quality support.
Acting as the first point of contact for residents, colleagues and external stakeholders, delivering excellent customer service across phone, email, CRM and web channels.
Scheduling and prioritising work for site-based operatives, ensuring tasks are completed efficiently and within agreed timescales.
Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.
Producing performance updates and highlighting risks, issues or trends to Team Leaders and Operations Managers.
Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
Escalating safeguarding concerns, risks, or service failures in line with policy.
Ensuring all communication and record-keeping meets our quality standards and reflects our L&Q values.
What you'll bring:
- Experience managing high-volume customer or staff queries in a complex environment.
- Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
- Strong IT skills (CRM systems, databases, Outlook, Excel).
- A methodical and detail-focused approach with a commitment to data accuracy.
- Confident communication skills across multiple channels.
- A proactive, solutions-focused mindset with sound judgement.
- Understanding of safeguarding principles.
- Ability to build strong working relationships with a wide range of internal and external partners.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate Values and Strategy Behaviours, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Central Services Coordinator - 7815 in Manchester employer: We build homes for sale or rent across the country
L&Q is an exceptional employer located in Manchester, offering a supportive work culture that prioritises employee well-being and professional growth. With a strong commitment to social impact, employees can engage in meaningful work through initiatives like the CleanStart programme, while enjoying generous benefits such as an excellent pension plan, ample annual leave, and opportunities for volunteering. Join us to be part of a diverse team dedicated to making a positive difference in the communities we serve.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Central Services Coordinator - 7815 in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q and their CleanStart programme. This will show that you're genuinely interested in the role and the impact they have on the community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 3
Dress the part! Even if the office vibe is casual, it's always better to be slightly overdressed than underdressed. It shows professionalism and respect for the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Central Services Coordinator - 7815 in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Central Services Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisational Skills:Since this role is all about multitasking and managing a busy workload, give examples in your application that demonstrate your organisational prowess. We want to see how you prioritise tasks and keep everything running smoothly!
Be Personable:As the first point of contact for residents and colleagues, it's crucial to showcase your communication skills. Use a friendly tone in your application and share any relevant experiences where you've provided excellent customer service.
Apply Early!:Don't wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the deadline. Head over to our website and get your application in!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Central Services Coordinator role. Familiarise yourself with the key responsibilities, such as managing queries and scheduling work. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed a busy workload or prioritised tasks. Be ready to discuss how you handle competing deadlines and ensure everything runs smoothly.
✨Communicate Confidently
As the first point of contact for residents and colleagues, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and get comfortable with various communication channels.
✨Emphasise Your Problem-Solving Mindset
The role involves resolving queries quickly and efficiently, so be prepared to discuss how you approach problem-solving. Share specific examples of challenges you've faced in previous roles and how you found effective solutions. This will highlight your proactive and solutions-focused mindset.
