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- Tasks: Lead a team to manage complaints and deliver top-notch customer service.
- Company: A leading housing association dedicated to customer impact.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in team management and strong problem-solving abilities.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing association is seeking a Resolutions Team Manager in Greater London. The role involves leading a team of complaint handlers to ensure high-quality complaint management services.
Responsibilities include:
- Meeting KPIs
- Managing relationships with stakeholders
- Implementing effective solutions
Candidates should have experience in managing large teams, effective problem-solving skills, and a commitment to excellent customer service. This position offers a hybrid working model with a focus on team leadership and customer satisfaction.
Resolutions Team Leader - Hybrid, Customer Impact in London employer: We build homes for sale or rent across the country
Contact Detail:
We build homes for sale or rent across the country Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolutions Team Leader - Hybrid, Customer Impact in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for team leadership roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your customer service commitment! During interviews, share specific examples of how you've handled complaints or resolved issues in the past. This will demonstrate your dedication to excellent customer service, which is key for the Resolutions Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that dream job!
We think you need these skills to ace Resolutions Team Leader - Hybrid, Customer Impact in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large teams and your problem-solving skills. We want to see how you've led teams to success, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our mission at StudySmarter. Keep it engaging and personal.
Showcase Your KPIs: When detailing your past roles, be sure to mention any KPIs you’ve met or exceeded. We love numbers that tell a story, so if you’ve improved complaint resolution times or customer satisfaction scores, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Stuff
Make sure you understand the role of a Resolutions Team Leader inside out. Familiarise yourself with the key responsibilities, like managing complaint handlers and meeting KPIs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved complex issues. Highlight your problem-solving skills and how you've managed relationships with stakeholders. This will demonstrate your capability to lead effectively in a customer-focused environment.
✨Emphasise Customer Service Excellence
Since this role is all about customer satisfaction, be ready to discuss your approach to delivering excellent service. Share specific instances where you've gone above and beyond for customers, and how you plan to instil that same commitment in your team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team's current challenges or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
