At a Glance
- Tasks: Support heat metering and billing services, ensuring accurate customer accounts and excellent service.
- Company: Join L&Q, a leading housing association dedicated to quality and community.
- Benefits: Enjoy a competitive salary, generous leave, pension plan, and lifestyle benefits.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real impact on residents' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in project management, strong communication skills, and a passion for customer service.
The predicted salary is between 30390 - 30390 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: Starting from £34,381 (London weighted salary) or £30,390 per annum (Regional salary), dependant on experience
Grade: 6
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 9th September 2026 at 11pm
Interview Dates: 15th, 16th, 17th September 2026 Via MS Teams
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Join Our Growing L&Q Energy Team
At L&Q, we are transforming the way we deliver heat, metering and billing services to our customers. As our heat network portfolio continues to expand rapidly, this is an exciting opportunity to join a growing team at the forefront of developing and delivering our in-house metering and billing service. We are looking for an organised, commercially aware and customer-focused professional to support the delivery of accurate billing, robust metering systems and an excellent customer experience. This role offers the opportunity to directly contribute to the growth of L&Q Energy while helping thousands of residents receive reliable and efficient heat services.
Your impact in the role:
- Support the development and continuous improvement of our in-house metering and billing platform and customer experience.
- Assist in delivering the programme to bring heat metering and billing activities in-house in line with the L&Q Energy Business Plan.
- Support the commissioning, testing and sign-off of metering systems for new developments, including the installation and activation of communications infrastructure.
- Assist with the setup and management of heat customer accounts, including tenancy changes and customer onboarding.
- Help maintain the accuracy, integrity and reporting of heat meter data across the L&Q Energy portfolio.
- Monitor meter connectivity and system performance to ensure reliable remote meter readings and accurate billing.
- Support retrofit and replacement programmes for heat meters where required.
- Help ensure the timely production of accurate bills and contribute to debt reduction initiatives.
- Work collaboratively with colleagues, contractors, suppliers and service providers to deliver excellent customer outcomes.
The successful candidate will be highly organised, detail-oriented and motivated to drive continuous improvement. You will have the confidence to work with a range of internal and external stakeholders and the ability to manage competing priorities in a fast-paced environment. This role may be required to participate in standby and call-out arrangements, including occasional work outside normal working hours and weekends.
What you'll bring:
- Knowledge of communal and district heating systems and heat metering and billing.
- Strong project management skills and experience.
- Excellent communication and interpersonal skills with the ability to build relationships at all levels.
- Financial and commercial awareness with experience managing income, budgets or performance data.
- Experience developing, monitoring or reporting against performance measures and KPIs.
- Procurement, supplier or contract management experience.
- Strong analytical skills with experience working with large data sets and producing reports.
- Proactive and creative approach to problem solving.
- Advanced Microsoft Office skills, particularly Microsoft Excel.
- Commitment to delivering excellent customer service and positive customer outcomes.
If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk
About L&Q
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Heat Billing and Metering Officer - 8130 in London employer: We build homes for sale or rent across the country
L&Q is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where diversity and inclusion are celebrated. With a comprehensive benefits package including an excellent pension plan, generous annual leave, and opportunities for professional development, L&Q fosters an environment where talent can thrive and make a meaningful impact in the community. Located in vibrant areas like London and Manchester, this role provides the chance to lead innovative talent development programmes while enjoying a flexible hybrid working model.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Heat Billing and Metering Officer - 8130 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at We build homes for sale or rent across the country. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
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✨Attend Job Fairs or Networking Events
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✨Show Off Your Skills with Customer Interactions
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We think you need these skills to ace Heat Billing and Metering Officer - 8130 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to We build homes for sale or rent across the country:Your cover letter is your chance to shine! Tell us why you want to work at We build homes for sale or rent across the country specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at We build homes for sale or rent across the country!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
