Estate Services and Open Spaces Manager - 8036 in London

Contract Type: Permanent

Salary: £57,094 per annum to £63,032 per annum (London weighted salary) Dependent on Experience

Grade: 10

Reporting Office: London, Stratford

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Tuesdays at office in Stratford and one other day in week visiting local housing management office.

Closing Date: 13th August 2026 at 11pm

Interview Dates: 20th & 21st August over MS Teams

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• Non-contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme
• And many more…

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Join our Estate Services & Open Spaces Team at L&Q: We’re looking for an experienced Estate Services and Open Spaces Manager to inspire a talented team and deliver outstanding, resident-focused services. You’ll shape thriving neighbourhoods, strengthen communities and ensure our shared spaces are places residents are proud to call home.

Your impact in the role:

• Manage the operational delivery of estate services and community development around open spaces and communal areas.
• Ensure the delivery of reliable, repeatable, and consistent services through contracts that residents value and are satisfied with.
• Develop relationships and strong partnerships with key stakeholders to ensure that residents value their locality and are satisfied with their neighbourhood.
• Effective management of resources and budgets.
• Representing and championing L&Q and its values whilst contributing to financial strengths and customer experience.

What you'll bring:

• Extensive contract management experience, including managing high-value contracts, contractors, consultants and procurement activity.
• Strong knowledge of estate management, open spaces, service charge legislation, leasehold requirements and the wider regulatory environment.
• Proven ability to engage residents, co-create practical solutions and continuously improve services at quality and pace.
• Excellent leadership and people management skills, with experience developing and motivating teams within a complex service environment.
• Strong commercial, communication and stakeholder management skills, with the ability to manage budgets, deliver value for money and explain complex information clearly.
• You will be able to manage large sets of data, finance information and provide accurate service charge information.

DBS: For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team.

A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.