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- Tasks: Lead the delivery of heating services and manage operational matters for communal heating schemes.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Hybrid working model with opportunities for career growth and a commitment to diversity.
- Why this job: Make a real impact on residents' lives while ensuring safe and reliable heating services.
- Qualifications: Strong communication skills, experience in managing contractors, and knowledge of heating systems required.
The predicted salary is between 40649 - 44825 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £40,649 per annum to £44,825 per annum (London weighted salary) or £36,073 per annum to £40,014 per annum (Regional salary), dependant on experience
Grade: 8
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 15th May 2026
Interview Dates: W/C 26th May
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
An exciting opportunity has arisen to join our Energy Team in the role of Energy Operations Manager. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this is a really exciting time to join L&Q Energy!
Reporting to the Senior Energy Operations Manager, the Energy Operations Manager role is critical to ensuring the safe, reliable, and customer-focused delivery of heating services to residents connected to our communal heating schemes.
As the first point of contact for all operational matters relating to our heating developments, the Energy Operations Manager provides end-to-end oversight of service delivery. This includes managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards. The role requires maintaining full visibility of all operational and capital activity and ensuring risks are identified and mitigated at the earliest opportunity.
The postholder leads on all site-related matters, acting as the central coordinating function between contractors and stakeholders. This includes close liaison with Neighbourhood teams, the call centre and wider customer services teams, social media team, communications, and press functions to ensure consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries, and resident meetings.
Communal heating schemes are critical services. Any disruption directly impacts residents’ homes, wellbeing, and satisfaction. Strong operational leadership is therefore essential to maintain service continuity, regulatory compliance, and reputational protection.
Your impact in the role:
- Ensure compliance of assets in line with Corporate Health and Safety and ensure activities of L&Q Energy meet objectives and key performance indicators to achieve agreed Annual Operational Plan.
- Provide regular progress reports on scheme activity and provide analysis of scheme failures and put forward recommendations for improvements.
- Be the main point of contact for internal and external customers and stakeholders for communal heating schemes on behalf of L&Q Energy.
The successful candidate will be high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile.
Please note there will be a requirement to be part of an on-call rota to cover out of hours.
What you'll bring:
- Excellent influencing skills with a strong focus on delivering excellent customer service
- Experience managing contractors and stakeholders in high-pressure or politically sensitive environments
- Highly organised with excellent communication skills
- Experience in managing multiple ongoing work streams
- Knowledge of communal and district heating systems ideally with relevant experience
- Experience and understanding of procurement of works and services
- Good commercial acumen and financial awareness
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.
We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Energy Operations Manager - 7777 in London employer: We build homes for sale or rent across the country
Contact Detail:
We build homes for sale or rent across the country Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Operations Manager - 7777 in London
✨Tip Number 1
Network like a pro! Reach out to current employees at L&Q or in the energy sector on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research L&Q’s projects and values, especially around communal heating schemes. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past that highlight your skills in managing contractors and delivering excellent customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Energy Operations Manager - 7777 in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Energy Operations Manager role. Highlight your experience with communal heating systems and managing contractors, as these are key aspects of the job.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you effectively managed complex escalations or communicated with residents.
Be Detail-Oriented: Attention to detail is a must for this position. When writing your application, ensure there are no typos or errors, and provide clear, concise information about your qualifications and experiences.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advertisement sooner than the stated date. Head over to our website to apply now!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Stuff
Make sure you understand communal and district heating systems inside out. Brush up on the latest trends and challenges in energy operations, as well as L&Q's specific projects. This will show your genuine interest and expertise during the interview.
✨Showcase Your Communication Skills
As the Energy Operations Manager, you'll be liaising with various stakeholders. Prepare examples of how you've effectively communicated in high-pressure situations or managed complex escalations. This will highlight your ability to maintain service continuity and customer satisfaction.
✨Demonstrate Your Organisational Skills
With multiple ongoing work streams, being organised is key. Bring a few examples of how you've successfully managed competing priorities in the past. This will reassure the interviewers that you can handle the demands of the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle system failures or contractor performance issues. Think through potential scenarios and your approach to resolving them. This will help you illustrate your problem-solving skills and operational leadership.