At a Glance
- Tasks: Lead and develop high-performing cleaning teams across multiple sites.
- Company: Join L&Q, a leading housing association committed to quality and community.
- Benefits: Enjoy competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Flexible working with opportunities for professional growth and development.
- Why this job: Make a real impact by driving service excellence and team success.
- Qualifications: Experience in managing cleaning operations and strong leadership skills required.
The predicted salary is between 48691 - 48691 £ per year.
Contract Type: Permanent, Full Time
Salary: £48,691 per annum to £53,725 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance* (If policy requirements are met*)
Grade: 9
Reporting Office: London, Stratford
Persona: Agile
Working Pattern: 35 hours per week, Monday to Friday with regular evening work required (final working pattern to be agreed)
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 10th June 2026
Interviews will be held in person on Thursday 18th June 2026
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme and many more
This is an exciting opportunity to join our Corporate Facilities Management team and play a key role in delivering high-quality cleaning services across a diverse, multi-site portfolio. In this role, you’ll take ownership of the operational and strategic delivery of cleaning services, leading and developing a high-performing team to consistently meet — and exceed — service expectations. You’ll work closely with stakeholders to ensure high standards are maintained across all sites, driving compliance with KPIs, audit requirements, and industry best practice.
You’ll also play a vital role in shaping and strengthening service delivery — from implementing new initiatives to improving processes and ensuring effective communication at every level. Your leadership will support the recruitment, development, and retention of a skilled workforce, ensuring teams are fully trained and equipped to deliver a professional, customer-focused service.
Reporting to the Head of Facilities Management, you’ll be a valued member of the team, contributing to the ongoing success and performance of our facilities services across London. If you’re passionate about leading teams, driving service excellence, and making a tangible impact, we’d love to hear from you.
Your Impact in the Role:
- Lead the delivery and ongoing development of cleaning services across a multi-site portfolio, ensuring high standards and consistent performance.
- Manage and support operational teams to achieve and exceed KPIs, service targets, and audit requirements.
- Build strong relationships with stakeholders, ensuring expectations are met and service delivery remains customer-focused.
- Embed industry best practice across all sites, driving continuous improvement in service quality and efficiency.
- Support the implementation of new initiatives, ensuring they are effectively communicated and delivered across teams.
- Support recruitment, training, and retention of cleaning operatives, ensuring teams are skilled, compliant, and fully equipped.
- Promote a strong health and safety culture, ensuring all processes and training requirements are met and evidenced.
- Drive clear and professional communication at all levels, supporting wider departmental goals and performance.
What You’ll Bring:
- Proven experience managing cleaning operations within a multi-site or complex environment.
- Strong leadership skills, with the ability to develop, motivate, and manage high-performing teams.
- Good knowledge of health and safety within a cleaning or facilities environment.
- Excellent communication and influencing skills, with the ability to engage stakeholders at all levels.
- Experience of delivering high-quality services in a fast-paced, target-driven environment.
- A proactive, organised approach with a focus on continuous improvement and service excellence.
- A full UK driving licence and flexibility to travel across sites, and work evenings where required.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Cleaning Operations Manager - 7868 in London employer: We build homes for sale or rent across the country
L&Q is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including an excellent pension plan and ample annual leave, as well as a commitment to diversity and inclusion, L&Q fosters an environment where employees can thrive while making a meaningful impact in the community. Join us in London and be part of a team dedicated to delivering high-quality services across diverse communities.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operations Manager - 7868 in London
✨Tip Number 1
Get to know the company! Research L&Q and their values, especially around diversity and sustainability. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led teams or improved processes in cleaning operations. Be ready to share these during your interview to demonstrate your experience and skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even tips for the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple way to stand out and reinforce your interest in the role.
We think you need these skills to ace Cleaning Operations Manager - 7868 in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cleaning Operations Manager role. Highlight your experience in managing cleaning operations and leading teams, as this will show us you’re a great fit for the position.
Showcase Your Leadership Skills:We want to see how you’ve developed and motivated teams in the past. Share specific examples of how you’ve driven service excellence and improved processes, as this is key to the role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all the necessary information and helps us process your application smoothly.
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Cleaning Operations Manager. Familiarise yourself with the key responsibilities, such as managing multi-site cleaning operations and driving compliance with KPIs. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, be prepared to discuss your experience in managing teams. Think of specific examples where you've motivated staff or improved service delivery. Highlighting your ability to develop high-performing teams will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. For instance, you might be asked how you would handle a situation where service standards are not being met. Practising your responses to these types of questions can give you an edge.
✨Engage with Stakeholders
The job involves building relationships with various stakeholders. Be ready to discuss how you’ve successfully engaged with different parties in previous roles. Showing that you can communicate effectively and manage expectations will highlight your suitability for the position.
