At a Glance
- Tasks: Support transformation projects by analysing business needs and improving customer journeys.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community impact.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives while shaping better services for customers.
- Qualifications: Strong analytical skills and experience in business analysis or transformation.
The predicted salary is between 49502 - 57094 £ per year.
Contract Type: Permanent and FTC until 31st March 2027, Full-Time, 35 hours
Salary: Starting from £57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 31st May 2026
Interview Date: Tuesday 9th June 2026
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Join our Business Design and Architecture Team at L&Q:
L&Q is looking for an experienced Business Analyst to join our Transformation and Change Team at an exciting time of investment, growth and business-wide transformation. As we continue to improve the services we provide to our customers, we are redesigning our CRM and Digital Experience to create a simpler, more reliable and joined-up customer journey.
In this role, you will work closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation teams to understand business needs, capture requirements, analyse current processes and support the design of improved end-to-end services. You will play a key role in helping L&Q streamline ways of working, improve customer outcomes and support the successful delivery of our Future Shape strategy.
Your impact in the role:
- Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group.
- You’ll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes.
- You’ll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme’s objectives, in collaboration with colleagues across L&Q.
- Managing relationships and influencing business and technical stakeholders.
- Supporting the improvement in the quality of the solution through collaborative identification of good acceptance criteria, exploratory testing and supporting the design of future processes and systems.
What you'll bring:
- Business Analysis: Strong Business Analysis skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation.
- Problem Solving: Must be able to demonstrate robust problem solving, and highly effective business analysis skills.
- Business Improvement/Continuous Improvement and Business Process: Expertise in business improvement, continuous improvement and business process development. Highly experienced in practical application.
- Target Operating Model: Understanding of the basics of Target Operating model principles, options, purpose, and the ability to apply TOM.
- Business Transformation: Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies.
- Data and Insight, Business Case Development, Value for Money: Ability to draw on, analyse and utilise data and insight from a broad range of sources to determine options and solutions to complex scenarios.
- Budgets and Financial Performance: Basic understanding of building budgets, forecasting, and strong ability to understand financial performance and implications.
- Risk Management: Able to identify risks, implement mitigation to manage, and to do so collaboratively design to analysis, solutions and outcomes.
- Process Design: A good grasp of methodologies to map and analyse processes to ensure solutions are aligned with desired operational workflows.
- Communication and Influencing: Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing to Leadership Group level.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Business Analyst in London employer: We build homes for sale or rent across the country
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, generous annual leave, and a robust pension plan. With a strong commitment to diversity and inclusion, L&Q fosters a collaborative work culture where employees can thrive while making a meaningful impact in the housing sector. Located in vibrant areas like London and Manchester, this role provides the unique opportunity to contribute to transformative projects that enhance customer experiences and community outcomes.
Contact Details:
We build homes for sale or rent across the country Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at L&Q on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for those in-person interviews by practising common Business Analyst scenarios. Think about how you would approach stakeholder engagement or process mapping. The more you rehearse, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Showcase your analytical skills during the interview. Be ready to discuss specific examples of how you've solved complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your relevant experience and skills that align with the job description, especially in business analysis and transformation.
Showcase Your Analytical Skills:In your application, demonstrate your strong analytical thinking and problem-solving abilities. Use specific examples from your past experiences where you've successfully tackled complex scenarios or improved processes.
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon unless it's relevant to the role. We want to see your communication skills shine through, so make sure your application is easy to read and understand.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we may close the advertisement sooner than stated. Head over to our website and get your application in!
How to prepare for a job interview at We build homes for sale or rent across the country
✨Know Your Business Analysis Basics
Make sure you brush up on your business analysis skills and methodologies. Familiarise yourself with concepts like the Target Operating Model and continuous improvement strategies, as these will likely come up during your interview.
✨Prepare for Scenario Questions
Expect to be asked about how you've handled complex scenarios in the past. Think of specific examples where you successfully identified problems, proposed solutions, and influenced stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Business Analyst, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to demonstrate your ability to convey information.
✨Research L&Q and Their Values
Take some time to understand L&Q's mission, values, and recent projects. This will not only help you tailor your responses but also show your genuine interest in the organisation. Be ready to discuss how your skills align with their goals and how you can contribute to their transformation efforts.
