The Sales and Service Executive Apprentice is a customer-focused sales professional in training who acts as a liaison between the business and its customers. The role combines practical experience in customer service, consultative selling and account development with structured learning through the Level 4 Sales Apprenticeship.
About the company:
At Aura Infection Control Ltd we care about delivering infection control solutions and products to our customers in the dental industry and have been doing so for over 12 years.
Our experience has made us one of the leading infection control suppliers in the dental market and a point of contact for advice and support for our customers. We pride ourselves on our ability to share our knowledge and experience and have helped thousands of dental professionals. We bring innovative, quality products to the market, and provide the solutions that make “Best Practice” a reality and not a headache.
We believe in keeping it personal, going the extra mile and doing what’s right to support our customers to protect their staff & patients.
We make sure we know our customers, know our products and know the industry… and if we don’t know the answer, we will find out.
What you'll do at work:
- Answering and dealing with a large number of incoming calls, emails and enquiries
- Completing proactive work on certificate application, training leads and sales orders
- Conducting Decontamination reviews using virtual appointments and providing advice and guidance on
IPC and Decontamination - Resolve queries relating to compliance club, sales, products, training or customer service by contacting customers by phone and email
- Creating and generating sales leads and opportunities by proactive discussions on every call
- Reporting all opportunities on system
- Identify and assess customers’ infection control needs over the phone
- Build sustainable relationships of trust through open and interactive communication leading to high levels of customer retention
- Provide accurate, valid and complete information by using the CRM correctly
- Meet personal/customer service teamsales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
The person we're looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
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Sales and Service Executive Apprentice employer: We Are Zenith
Zenith People is an exceptional employer, offering a dynamic work environment in Hexham where you can make a tangible impact on community development through exciting projects like the conversion of a former restaurant into residential flats. With a strong emphasis on safety, quality, and employee growth, we provide ongoing training and support to ensure our Site Managers excel in their roles while enjoying a collaborative and respectful workplace culture.
