At a Glance
- Tasks: Handle customer calls, log claims, and ensure smooth repair processes.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Earn £12.71 per hour, enjoy weekly pay, and receive performance bonuses.
- Other info: Must commit to full training week before starting regular shifts.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: Two years of call-centre experience and strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Duties & responsibilities
- Take inbound and make outbound calls, with no cold calling.
- Log claims accurately and arrange engineer visits.
- Keep customers updated and help ensure repairs progress efficiently.
- Recognise when customers need additional support and respond with care.
- Work with colleagues, clients and engineers to deliver excellent customer service.
- The Person we are looking for
- At least two years' call-centre experience.
- A self-motivated approach and the ability to learn new systems and processes quickly.
- A positive, helpful attitude and a willingness to take ownership.
- Strong communication skills and attention to detail.
- Confidence using computers and managing several tasks at once.
- Reliability and the ability to work in a fast-paced environment.
- Availability to work every Friday and Saturday, from 8:00am to 6:00pm.
- Commitment to attending and completing all mandatory training.
This is a part-time role working two fixed days each week
- Saturday: 8:00am-6:00pm.
Your first week will consist of essential training from 9:30am to 4:30pm each day, Monday-Friday.
Although this is a part-time position, you must be available for the full Monday-to-Friday training week.
Your usual Friday-and-Saturday working pattern does not apply during this training week.
Attendance for the full duration of every training day and completion of all training are requirements of the role.
The training dates and hours are fixed and non-negotiable.
We cannot accommodate holidays, routine appointments or other planned personal commitments during these sessions.
Please apply only if you can commit to the full training programme.
Failure to attend or complete mandatory training may result in your employment being terminated, subject to applicable statutory rights and any reasonable adjustments required by law.
You'll need to engage fully with the learning, ask questions and demonstrate that you can pick up new information and processes quickly.
- Pay and benefits
- Starting pay from £12.71 per hour, with pay reviews after training.
- Weekly pay every Friday.
- Monthly performance-based bonus scheme.
- Company pension.
- Additional annual leave as your length of service increases.
- Free on-site parking.
- Casual dress.
- #J-18808-Ljbffr
Part-Time Customer Service Advisor employer: We Are Zenith
Zenith People is an exceptional employer, offering a dynamic work environment in Hexham where you can make a tangible impact on community development through exciting projects like the conversion of a former restaurant into residential flats. With a strong emphasis on safety, quality, and employee growth, we provide ongoing training and support to ensure our Site Managers excel in their roles while enjoying a collaborative and respectful workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like We Are Zenith and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at We Are Zenith and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and We Are Zenith.
Get Familiar with Our Brand:Before applying, take some time to learn about We Are Zenith and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at We Are Zenith
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress We Are Zenith.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which We Are Zenith will surely appreciate.
