At a Glance
- Tasks: Handle customer calls, log claims, and arrange engineer visits.
- Company: Join Zenith, a leading company in customer service.
- Benefits: Flexible part-time hours with full training provided.
- Other info: Work Fridays and Saturdays with great team support.
- Why this job: Make a difference by helping customers through their repair journeys.
- Qualifications: Strong communication skills and reliability are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
We Are Zenith in the United Kingdom is seeking a part-time Customer Service Advisor to handle inbound calls and make outbound calls (no cold calling).
You will log claims and arrange engineer visits, keeping customers updated throughout repairs.
This role requires reliability and strong communication.
You must be available Fridays and Saturdays 8:00am–6:00pm, with full training week 9:30am–4:30pm Monday to Friday; attendance is mandatory and holidays cannot be booked.
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Part-Time Claims & Repairs Support Specialist employer: We Are Zenith
Zenith People is an exceptional employer, offering a dynamic work environment in Hexham where you can make a tangible impact on community development through exciting projects like the conversion of a former restaurant into residential flats. With a strong emphasis on safety, quality, and employee growth, we provide ongoing training and support to ensure our Site Managers excel in their roles while enjoying a collaborative and respectful workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Claims & Repairs Support Specialist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like We Are Zenith and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at We Are Zenith and let us see your personality shine through!
We think you need these skills to ace Part-Time Claims & Repairs Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and We Are Zenith.
Get Familiar with Our Brand:Before applying, take some time to learn about We Are Zenith and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at We Are Zenith
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress We Are Zenith.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which We Are Zenith will surely appreciate.
