At a Glance
- Tasks: Manage client requests and ensure top-notch service delivery.
- Company: Join a global engineering organisation with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape customer experience.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing in-service support for clients.
- Qualifications: Technical background in engineering and leadership experience required.
The predicted salary is between 50000 - 65000 £ per year.
We have an excellent opportunity to join a global engineering organisation as they look for an In‑Service Support Manager to join their team. In this role, you will report to the Lead In‑Service Support Manager and take responsibility for a defined group of clients, working in close partnership with their Key Account Managers to ensure service delivery standards are consistently met or exceeded. Your contribution will help shape a world‑class in‑service support offering and drive exceptional customer experience across the portfolio.
Job Responsibilities
- Manage all in‑service customer requests through the organisation’s case management system, from initial receipt through to full resolution and close‑out.
- Oversee the delivery of agreed service scopes and in‑service support frameworks for your assigned clients, including the coordination and management of service repairs.
- Escalate significant issues, risks, or concerns to senior support leadership to ensure timely resolution and clear communication both internally and externally.
- Support clients in maintaining safe and effective operations, ensuring the right level of engagement with internal departments to deliver a high‑quality in‑service support experience.
- Contribute to the delivery of smaller projects where required, which may include managing budgets, schedules, client communication, and coordination across internal functions.
- Play an active role in driving service improvement initiatives and reporting on in‑service performance, with a focus on delivering long‑term value for both clients and the wider business.
Requirements
- A technical background in engineering or equivalent industry experience, with a solid understanding of specialist equipment and related technologies used in complex operational environments.
- Proven experience in a leadership role within a support or field service function, preferably in the subsea equipment manufacturing industry.
- Experience in budget management and cost control.
- Strong organisational and prioritisation skills, with the ability to communicate clearly and confidently at all levels, both internally and externally, in writing and in person.
- A high level of commercial and business awareness, combined with a customer‑focused mindset and a commitment to delivering exceptional service.
- Self‑motivated with an ability to take full ownership of tasks and work with a good level of autonomy.
- Willingness to travel as needed to support client operations.
Client‑Focused In‑Service Support Lead in Newcastle upon Tyne employer: We Are Zenith
Join a leading global engineering organisation that prioritises employee development and fosters a collaborative work culture. As a Client-Focused In-Service Support Lead, you will benefit from comprehensive training programmes, opportunities for career advancement, and a supportive environment that values innovation and teamwork. Located in a dynamic industry hub, this role offers the chance to make a significant impact while enjoying a competitive benefits package and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client‑Focused In‑Service Support Lead in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Client-Focused In-Service Support Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their service delivery standards and think about how your experience aligns with their needs. This will help you showcase your customer-focused mindset and technical background effectively.
✨Tip Number 3
Practice your communication skills! Since this role requires clear communication at all levels, consider doing mock interviews with friends or mentors. Focus on articulating your leadership experience and how you've driven service improvements in past roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Client‑Focused In‑Service Support Lead in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing client relationships and any technical skills that relate to engineering or subsea equipment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the In-Service Support Lead role. Share specific examples of how you've exceeded service delivery standards in the past, and let us know why you're excited about this opportunity.
Showcase Your Leadership Skills:Since this role involves leading support functions, make sure to highlight your leadership experience. Talk about how you've managed teams or projects, and how you've driven service improvements. We love seeing candidates who can inspire others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at We Are Zenith
✨Know Your Clients
Before the interview, research the company’s key clients and their specific needs. Understanding their business will help you demonstrate how you can enhance their in-service support experience.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in engineering and how it relates to the role. Highlight any relevant experience with specialist equipment and technologies, as this will show your capability to manage complex operational environments.
✨Demonstrate Leadership Experience
Share examples of your previous leadership roles within support or field service functions. Discuss how you’ve successfully managed teams and projects, focusing on your ability to drive service improvement initiatives.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both in writing and verbally. Since the role requires effective communication at all levels, showcasing your ability to convey information confidently will leave a positive impression.
