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- Tasks: Assist maintenance surveyors with inspections and customer enquiries.
- Company: Join a supportive team focused on delivering excellent housing services.
- Benefits: Gain valuable experience in administration and customer service.
- Other info: Opportunity for growth in a dynamic and customer-focused environment.
- Why this job: Make a difference in people's lives by helping with housing solutions.
- Qualifications: NVQ Level 2 in Customer Services or Business Administration preferred.
The predicted salary is between 25000 - 30000 £ per year.
Our client is looking for an administrator to assist a maintenance surveyor in their work in providing assistance and advice for customers.
Job Specification
- To work with maintenance surveyors to ensure all Void inspections are recorded accurately and the relevant job tickets are raised within the relevant KPI's, ensuring all relevant documents are added to the job ticket.
- Deal with and process low level repair requests, raising orders and arranging appointments directly with tenants.
- To provide housing related advice and assistance, general administration and answer enquiries for the asset team, ensuring a high standard of customer care is delivered to members of the public, customers, internal departments and outside agencies.
- Ensure that job tickets and appointments are made so that all repairs raised by the team are completed by arranging appointments by telephone and, where required, issuing reminder letters.
Personal Specification
- NVQ Level 2 in a related field such as Customer Services or Business Administration is desirable.
- Over two years' experience in administration.
- Experience of working within policies and procedures, using initiative to respond to situations.
- Understanding of data protection principles and confidentiality.
- Ability to communicate at ease with customers and provide advice in accurate spoken English.
- Understanding of customer service and a welcoming and helpful approach to customers.
Housing Surveying Assistant employer: We Are Zenith
Contact Detail:
We Are Zenith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Surveying Assistant
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers and internal teams, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Housing Surveying Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Surveying Assistant role. Highlight your admin experience and any customer service skills that match what we're looking for. We want to see how you can bring value to our team!
Showcase Relevant Experience: In your cover letter, showcase your relevant experience, especially in administration and customer service. Use specific examples to demonstrate how you've handled similar tasks before. This helps us see you in action!
Be Clear and Concise: When filling out your application, be clear and concise. Avoid jargon and keep your language straightforward. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at We Are Zenith
✨Know Your Stuff
Make sure you understand the role of a Housing Surveying Assistant inside out. Familiarise yourself with the responsibilities, like dealing with repair requests and customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past work that highlight your administrative skills and customer service experience. Think about times when you successfully managed appointments or dealt with enquiries. This will demonstrate your ability to handle the tasks outlined in the job description.
✨Brush Up on Policies
Since the role involves working within policies and procedures, it’s a good idea to review relevant data protection principles and confidentiality guidelines. Being able to discuss these topics will show that you take compliance seriously and understand the importance of protecting customer information.
✨Practice Your Communication Skills
As communication is key in this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend. Focus on how you can provide advice and assistance in a friendly manner, as this will reflect the welcoming approach the company values.