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- Tasks: Assist maintenance surveyors and manage repair requests with a proactive approach.
- Company: We Are Zenith, dedicated to providing excellent customer service in Tees Valley.
- Benefits: Gain valuable experience in administration and customer care while making a difference.
- Other info: Strong communication skills and a customer-focused mindset are essential.
- Why this job: Join a team focused on delivering high-quality service to the community.
- Qualifications: Over two years of admin experience and NVQ Level 2 in Customer Services or Business Administration.
The predicted salary is between 25000 - 32000 £ per year.
We Are Zenith seeks an administrator in Tees Valley to assist maintenance surveyors in documenting inspections and managing repair requests. The ideal candidate will have over two years of administrative experience, possess a NVQ Level 2 in Customer Services or Business Administration, and understand data protection principles. Strong communication skills and a customer-focused approach are essential for delivering high-quality service to the public. This role requires a proactive attitude to arrange appointments and manage inquiries efficiently.
Housing Survey Admin & Customer Care Specialist employer: We Are Zenith
Contact Detail:
We Are Zenith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Survey Admin & Customer Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing and customer service sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer care and how they handle maintenance requests. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since strong communication is key for this role, consider doing mock interviews with friends or family. Get comfortable discussing your experience and how it relates to the job requirements.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, you'll get updates on your application status right away!
We think you need these skills to ace Housing Survey Admin & Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and any relevant qualifications, like your NVQ Level 2 in Customer Services or Business Administration. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, include examples in your application that demonstrate how you've effectively interacted with customers or managed inquiries in the past. Let us know how you can deliver high-quality service!
Be Proactive in Your Approach: We love a proactive attitude! In your application, mention times when you've taken the initiative to solve problems or arrange appointments efficiently. This will show us you're ready to hit the ground running.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at We Are Zenith
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of assisting maintenance surveyors and managing repair requests. Brush up on data protection principles, as this will show you're serious about handling sensitive information.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved customer issues or worked with a team to achieve a goal. This will help demonstrate your customer-focused approach.
✨Be Proactive
This role requires a proactive attitude, so come prepared with ideas on how you would arrange appointments and manage inquiries efficiently. You could even suggest a system or method that you’ve used before that worked well for you.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and reflects your understanding of the importance of customer service in the role.