Zenith is looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:
- Level 3 AI Integration Digital Support Technician
- Level 4 AI & Automation Practitioner
Within the role you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment, enabling learners and employers to adopt Microsoft365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.
Responsibilities
AI Programme & Apprenticeship Delivery
- Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
- Embed MicrosoftCopilot and AI tools into apprenticeship delivery and learner activities
- Support learners through their full journey, including onboarding, progression and preparation for end‑point assessment
- Maintain a strong focus on learner outcomes, achievement and progression
Curriculum & Content Development
- Design and develop engaging, industry‑relevant learning content aligned to apprenticeship standards
- Create blended learning materials (workshops, digital modules, video content and practical labs)
- Integrate training on Microsoft365 productivity tools, MicrosoftCopilot (prompting, workplace use cases, productivity gains), and Copilot Studio (introductory automation and solution building)
- Continuously improve content based on learner feedback, employer input and performance data
Training Delivery & Facilitation
- Deliver training across multiple formats including classroom‑based sessions, virtual delivery via Microsoft Teams, and 1:1 and small group coaching
- Facilitate hands‑on learning experiences that enable learners to:
- Apply Microsoft tools effectively in their roles
- Use Copilot to improve productivity
- Build simple solutions using Copilot Studio
- Adapt delivery style to meet the needs of different learner and employer audiences
AI Adoption & Workplace Application
- Support employers to embed AI tools into business processes
- Deliver practical training on prompt engineering fundamentals, workflow optimisation using AI, and automation opportunities through Copilot Studio and related tools
- Promote responsible AI use, including governance, data protection and ethical considerations
Learner Support & Progress Monitoring
- Track learner progress and provide timely support and feedback
- Conduct regular reviews to ensure learners remain on track
- Identify and address barriers to learning and achievement
- Support safeguarding and wellbeing in line with organisational policies
Stakeholder & Employer Engagement
- Build strong working relationships with employer partners
- Support training needs analysis to identify digital and AI capability gaps
- Provide guidance to employers on skills development and AI adoption
- Work collaboratively with business development and curriculum teams
Quality Assurance & Compliance
- Maintain accurate learner records in line with ESFA funding rules
- Ensure delivery meets Ofsted quality standards
- Participate in internal quality assurance processes and audits
- Contribute to continuous improvement across apprenticeship provision
Professional Development & Innovation
- Stay up to date with developments in Microsoft technologies, AI and automation
- Continuously enhance your own knowledge and delivery capability
- Contribute to the development of new AI and digital training programmes
- Act as an advocate for innovation within the Apprenticeships team
Knowledge, Skills & Experience
Essential
- Level5 qualification (or equivalent experience)
- Experience delivering training within apprenticeships or workforce development
- Strong knowledge of Microsoft365 tools (Word, Excel, PowerPoint, Outlook, Teams)
- Understanding of MicrosoftCopilot and its application in workplace productivity
- Experience supporting learners to achieve structured learning outcomes
- Strong communication, facilitation and coaching skills
- Ability to manage workload independently and meet delivery targets
- Strong stakeholder engagement and relationship‑building skills
- Adaptable, proactive and solution‑focused approach
Desirable
- Experience delivering AI or digital apprenticeship standards
- Experience with Copilot Studio or Power Platform tools
- Understanding of prompt engineering and AI adoption
- Knowledge of automation tools and workflow design
- Awareness of apprenticeship funding and compliance requirements
- Teaching or training qualification (e.g. AET, CET, DET)
- Relevant Microsoft certifications
Personal Attributes
- Passionate about digital skills, AI and workforce development
- Learner‑focused with a commitment to high‑quality outcomes
- Innovative and forward‑thinking
- Strong attention to detail and quality
- Resilient and adaptable
- Committed to continuous improvement
Role Requirements
- Based in the North East of England
- Office‑based role with delivery across employer sites
- Full UK driving licence
- Access to own vehicle
- Willingness to travel across the region and occasionally nationally
AI & Microsoft Training Specialist in Hebburn employer: We Are Zenith
At We Are Zenith, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the thriving offshore wind sector. Our Newcastle upon Tyne location provides employees with access to cutting-edge projects and opportunities for professional growth, while our commitment to employee development ensures that you can advance your career in a meaningful way. Join us to be part of a forward-thinking team dedicated to making a positive impact in renewable energy.
