Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our tech team by handling customer queries and managing orders.
- Company: Join Apex, a leading provider of two-way radios and communication equipment.
- Benefits: Gain hands-on experience, develop skills, and work in a supportive environment.
- Other info: Dynamic workplace with a focus on teamwork and achieving targets.
- Why this job: Kickstart your career in customer service with real-world experience and growth opportunities.
- Qualifications: GCSEs in English and Maths, plus strong communication and organisational skills.
The predicted salary is between 15000 - 20000 £ per year.
We’re seeking a Customer Service Advisor Apprentice to support our technical department in delivering an exceptional service experience to our valued customers. If you’re confident on the phone, highly organised, and thrive in a dynamic, target-focused environment, we’d love to hear from you. As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff.
About the Company
Our main business lies in the hire and sale of high quality two‑way radios and associated communications equipment, including body‑worn cameras. Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where some Sales, Admin and Engineering staff are based.
What you’ll do at work:
- Handling and liaising with customers on a range of technical queries via multiple communication channels
- Preparing and configuring radio equipment and accessories in line with specific order requirements
- Maintaining accurate customer records using Sage and CRM systems
- Despatching orders to customers via courier, post, and Apex delivery where required
- Preparing and issuing customer documentation, including despatch paperwork
- Maintaining a clean, organised, and safe working environment
- Communicating effectively with colleagues and other departments on job‑related matters
- Supporting the achievement of organisational and departmental targets
- Managing follow‑ups, diaries, and general administrative duties
The Candidate:
- GCSE English (Grade 4) essential
- GCSE Maths (Grade 4) essential
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
Customer Service Advisor Apprentice in Gateshead employer: We Are Zenith
Contact Detail:
We Are Zenith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprentice in Gateshead
✨Tip Number 1
Get to know the company inside out! Research Apex and its products, especially the two-way radios and body-worn cameras. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries, make sure you're comfortable chatting on the phone. Try role-playing with friends or family to build your confidence and improve your communication skills.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed tasks or projects in the past. This will demonstrate that you can handle the dynamic environment at Apex and keep everything running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor Apprentice in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure to highlight your communication skills in your application. Use clear and friendly language to show us you can connect with customers effectively.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! When filling out your application, ensure everything is neat and accurate. Mention any experience you have with organisation or administrative tasks to catch our eye.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Customer Service Advisor Apprentice. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at We Are Zenith
✨Know the Company Inside Out
Before your interview, take some time to research Apex. Understand their products, especially the two-way radios and body-worn cameras they offer. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Service Advisor Apprentice, strong communication is key. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable handling technical queries.
✨Demonstrate Your Organisational Skills
Since the role involves managing diaries and follow-ups, be prepared to discuss how you stay organised. Bring examples of tools or methods you use to keep track of tasks, whether it’s a planner, apps, or simple to-do lists.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you’ve successfully resolved issues, particularly in a team setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.